Silver Creek Mortuary — Consumer Profile

Taylor, AZ

Silver Creek Mortuary is a family-owned, independent funeral home serving the Taylor and Pinetop areas of Arizona, distinguished by a perfect five-star rating across more than 150 Google reviews.

The mortuary holds a 5.0/5 rating on Google based on 151 reviews — an unusually consistent record for a funeral provider. The business describes itself as offering "affordable, family owned funeral care" with two locations in Taylor and Pinetop, Arizona. No General Price List data was available for this profile, so specific pricing ranges cannot be confirmed independently.

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Locations

Primary Location — Taylor 745 Paper Mill Rd, Taylor, AZ 85939 Phone: (928) 536-4045 Hours: Monday–Friday, 8:30 AM–5:00 PM (Saturday–Sunday: Closed)

Second Location — Pinetop Address not provided in available data.

The mortuary's website references directions and facility information for both the Taylor and Pinetop locations. The Taylor location at Paper Mill Rd appears to be the primary facility based on available contact and review data. No details about on-site crematories or owned cemeteries were present in the data provided.

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Services

Silver Creek Mortuary offers both cremation and burial services. Based on the website's service menu, the following are listed:

• Funeral services: Full funeral packages, including options for personalized and customized arrangements (casket personalization, viewings, and accommodation of unique family requests noted in reviews)
• Cremation: Cremation packages available; the mortuary is noted as a participant in the Neptune Society, a cremation-focused membership program
• Memorialization: Headstones and veterans' headstones, burial flags
• Veterans services: Dedicated veterans overview section on the website, including veterans headstones and burial flags
• Pre-planning: Pre-arrangements available with online purchase capability; the website also references the "Have the Talk of a Lifetime" pre-planning resource
• Grief support and resources: The website lists grief support, funeral etiquette guidance, Social Security benefits information, and local resources
• Merchandise: Caskets and other merchandise available through the facility

No data confirmed the presence of an on-site crematory or owned cemetery.

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Pricing

A General Price List was not available in the data provided for this profile. The mortuary's website includes a General Price List page as well as separate funeral and cremation package pages, but itemized figures were not captured in the source data.

The business describes its services as "affordable" on both its website and its Yelp listing. Families seeking specific pricing are encouraged to request the GPL directly from the funeral home or consult the Ever Loved listing for any third-party pricing data that may be available.

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Reviews

Silver Creek Mortuary holds a 5.0/5 rating on Google across 151 reviews. On Facebook, the business shows a 92% recommendation rate based on 10 reviews. A Yelp profile exists but contains limited review volume.

Positive Themes

1. Compassionate, personal care during an emotional time Multiple reviewers describe staff as genuinely caring rather than transactional. Mrs. Woods wrote that Silver Creek "made us feel like we were not alone and that we had people truly wanting to help us." Marilee Neff noted "the entire team of staff were knowledgeable, supportive and helpful" following her mother's passing.

2. Flexibility with personalized and non-standard requests Scott Flake specifically highlighted the mortuary's willingness to accommodate unusual requests: "They gladly accommodated our unique preferences in allowing us to personalize the casket, hold a special viewing, deal with challenging weather." This suggests staff are not rigidly formulaic in how they structure services.

3. Lasting follow-through and repeat trust Debbie Waples noted that staff "sent me an email later to check in to see how I was doing" — a detail that stood out as going beyond the immediate transaction. Gale Ashcroft described returning to Silver Creek after using them years earlier for the deaths of her parents, reflecting multi-generational trust in the business.

Negative Reviews or Complaint Patterns

No negative reviews or complaint patterns were present in the data provided. The BBB profile was not available for review beyond its listing status (see Accreditations below).

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Ownership

Silver Creek Mortuary is independently owned and family operated. The business tagline — "Family Owned. Family Focused." — appears prominently on the website, and it is listed as a member of the Snowflake/Taylor Chamber of Commerce. No founding year or specific generational ownership history was available in the data. The business is not affiliated with any publicly traded funeral services corporation based on available information.

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Accreditations

• BBB: Silver Creek Mortuary is not BBB Accredited. A BBB profile exists, but no rating, complaint history, or accreditation status was available beyond the "not accredited" designation. Lack of BBB accreditation is common among small independent funeral homes and does not by itself indicate a problem.
• Neptune Society participation: Noted by a reviewer and referenced on the website, indicating the mortuary works within at least one national cremation network.
• No data was available regarding NFDA membership, state licensing details, or other professional certifications.

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Conclusion

Silver Creek Mortuary presents as a well-regarded, community-rooted independent provider in the White Mountains region of Arizona, with a notably strong and consistent review record for a small-town funeral home serving the Taylor and Pinetop areas. Its positioning as an affordable, family-owned operation and its willingness to accommodate personalized requests make it a reasonable option for families across a range of service needs and budgets. The primary gap for prospective families is pricing transparency — no GPL data was available for this profile, so families should request itemized pricing directly before committing to arrangements.