Arizona Online Cremations — Consumer Profile
Arizona Online Cremations is an independently owned, family-operated cremation provider based in Sun City, AZ, distinguished by its fully online arrangement process designed to let families complete paperwork from home. The provider holds a 5.0/5 rating across 266 Google reviews — a notably high volume of reviews for a smaller independent provider. Cremations are advertised starting at $995, positioning the company at the budget end of the Phoenix-area market. The provider serves all of Arizona from its single Maricopa County location.
Locations
| Detail | Information |
|---|---|
| Address | 10307 W Coggins Dr, Sun City, AZ 85351 |
| Phone | (623) 875-9035 |
| Hours | Monday–Friday, 8:00 AM – 5:00 PM |
| Service Area | All of Arizona |
This is the company's sole location. The facility serves as the physical cremation site; the website describes a process in which the deceased is transported to this local facility while families complete arrangements remotely. No details about viewing rooms, chapels, or on-site amenity features are provided in available data.
Services
Arizona Online Cremations describes its core offering as direct cremation arranged through an online process. The general workflow as stated on their website:
- The provider is notified of a passing
- The deceased is respectfully transported to the Sun City facility
- Family completes arrangements online, from home
- Cremated remains are returned to the family
Services offered include:
- Direct cremation — the primary service, with arrangements handled online
- Burial — listed as an available service, though specific burial details are not elaborated on the website
- Pre-planning / pre-arrangements — available with a stated price-lock guarantee at today's rates
- Urns and personalized keepsakes — referenced as part of the purchasing path
- Obituary posting — an obituaries section exists on the website
No on-site crematory ownership, cemetery ownership, embalming, or traditional funeral service (visitation, graveside service staffing, etc.) is confirmed in available data. Families requiring a full-service funeral experience or in-person arrangement meetings should clarify directly with the provider whether those options are available.
Pricing
The pricing guidelines page references a General Price List effective January 1, 2025, with a downloadable PDF available. The full itemized GPL was not available in the data provided for this profile. The following is drawn from website copy:
| Service | Advertised Starting Price |
|---|---|
| Direct Cremation | $995.00 |
The $995 figure is the headline price prominently displayed on the homepage. One reviewer noted the pricing was meaningfully lower than competing quotes they received. Final costs will vary based on container selection, urn choice, keepsakes, and any additional items selected during the online arrangement process. Families are encouraged to download the full GPL directly from the pricing page and review all line items before completing arrangements. The website states there are no hidden costs or fees, a claim echoed in multiple reviews.
Pre-arranged services include a price-lock guarantee, meaning rates are secured at the time of pre-arrangement.
Reviews
Arizona Online Cremations holds a 5.0/5 rating based on 266 Google reviews. The provider also has a presence on Yelp and is listed on Ever Loved, though aggregate ratings from those platforms were not available in the data for this profile.
Positive Themes
1. Ease and simplicity of the online process Multiple reviewers specifically highlighted how straightforward the remote arrangement process was, including one reviewer who completed arrangements for a parent from out of state: "I had to take care of the passing of my father from another state, and this couldn't have been any easier for me using their service." — Cristina Leveque
2. Personal, empathetic staff — particularly a staff member named Cherie/Cheree Several reviewers independently named the same staff member. One wrote: "Cherie at Online Cremations helped with all aspects of the service I needed for my family member. She was caring and empathetic about my situation and gave me exactly what I was looking for." — BC. Another reviewer recalled a notably personal gesture: "Seeing my difficulty she carried my mom's remains out to the car and even buckled her in for me." — K Pfeiffer
3. Affordability relative to competitors Reviewers consistently described the pricing as competitive compared to other quotes they received, consistent with the provider's positioning. One reviewer noted it "didn't break the bank like I saw with other quotes." — BC
Notable Concerns
No negative review patterns appear in the data available for this profile. The single minor service issue mentioned — a small typo on paperwork — was noted by reviewer Teresa Zehner as resolved quickly and to full satisfaction. The absence of visible complaints is consistent with the 5.0 aggregate score, though families should also check the BBB profile directly for any filed complaints not captured here.
Ownership
Arizona Online Cremations is independently and family-owned, operating from a single location in Maricopa County. The BBB business profile lists Jacob Johnson as the manager of record. The provider is not affiliated with any publicly traded funeral corporation. No founding year or additional ownership history is available in the data.
Accreditations
- BBB Status: Not BBB Accredited. A BBB rating is not listed in the available data; families can check the BBB profile directly for any complaint history or rating assigned.
- State Licensing: The BBB listing notes the business operates in an industry that may require licensing, bonding, or registration in Arizona, and references the Arizona Board of Funeral Directors & Embalmers as the relevant regulatory authority. Families may wish to verify current licensure status with that board directly.
- No professional association memberships (e.g., NFDA, CANA) or awards are referenced in available data.
Conclusion
Arizona Online Cremations fills a clear niche in the Phoenix metro market: a straightforward, low-cost direct cremation option for families who do not need — or prefer to avoid — in-person funeral home visits. At a starting price of $995 and with 266 Google reviews averaging a perfect 5.0, it sits firmly at the budget end of the local market with an unusually strong and consistent customer record. Families seeking traditional burial services, in-person arrangements, or full funeral ceremonies should confirm directly with the provider whether those needs can be accommodated, as the business model is built primarily around remote, direct cremation. The lack of BBB accreditation is worth noting, though no complaint patterns were identified in available data; verifying licensure with the Arizona Board of Funeral Directors & Embalmers before proceeding is a reasonable step.
This report was generated using publicly available information including licensing records, pricing data, and consumer reviews. It is provided for informational purposes only and does not constitute an endorsement or recommendation.
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