Hatfield Funeral Home is an independently owned, full-service funeral home in Sierra Vista, Arizona, that has served Cochise County since 1967 and operates its own on-site crematory. The funeral home holds a 4.4/5 rating across 18 Google reviews and offers both cremation and burial services, along with dedicated veterans resources and online pre-planning. Pricing data from the General Price List is not publicly available in the provided data, though third-party listings are available for comparison on Funeralocity.

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Locations

Detail	Information
Address	830 AZ-92 (South Highway 92), Sierra Vista, AZ 85635
Phone	1-520-458-5120
Fax	1-520-417-0035
Hours	Monday–Wednesday 8:30 AM – 4:30 PM (additional days not provided in data)
After-Hours	24/7 by phone for immediate assistance

Per the BBB profile, Hatfield Funeral Home has two locations listed, though address details for a second location were not available in the provided data. The Sierra Vista location on Highway 92 is the primary facility. According to Yelp, the funeral home operates Vista Mountain Crematory as its on-site cremation service.

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Services

Hatfield offers a range of services as described on their website:

• Cremation — including direct cremation options; handled through the on-site Vista Mountain Crematory
• Burial — traditional full-service funeral and burial arrangements
• Memorial Services — individualized services designed around each family's needs
• Pre-Planning — online pre-arrangement purchase available through their Pre-Plan Now portal; the site also features a "Have The Talk of a Lifetime" resource
• Veterans Services — dedicated section covering veterans overviews, headstones, and burial flags
• Grief Support — resources including grief support guides, funeral etiquette, Social Security benefits information, and frequently asked questions

The on-site crematory (Vista Mountain Crematory) is a notable capability, as it means cremations are performed at the facility rather than transferred to a third party.

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Pricing

A General Price List was not available in the provided data. Families are encouraged to request a copy directly from the funeral home — funeral providers are required by the FTC Funeral Rule to provide one upon request — or to check Funeralocity for any third-party pricing comparisons.

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Reviews

Hatfield Funeral Home holds a 4.4/5 rating based on 18 Google reviews. Additional reviews and ratings may be available on Yelp, Ever Loved, and Legacy.com.

Positive Themes

1. Compassionate, personalized care. Multiple reviewers highlight the emotional attentiveness of staff. Jeanie Winstrom wrote: "They could not have been kinder and more patient with me." Tracy Everson noted that staff member Melissa "took the time to order a special gift for a little 6 year old who lost his father" and "took pictures from the sidelines and sent those to me after."

2. Smooth pre-planning experience. Kathy described purchasing a pre-need plan through Kate and Melissa as straightforward: "When our loved one passed, one phone call to them was all it took."

3. Professional inter-funeral home coordination. Corey Gaffney, writing from another funeral home's perspective, praised Melissa's handling of an out-of-state transfer: "She was a total pro and made everything easy and efficiently accomplished her work so that we could meet the family's wishes and timetable."

Staff member Melissa is named positively across four separate reviews, suggesting she is a consistent point of contact for families.

Notable Concerns

One 2-star review from Debbie Estensen raises two specific concerns worth noting:

• Payment policy transparency: The reviewer states that Hatfield does not accept international wire transfers and that this policy is not disclosed on the website, creating difficulty for out-of-country payors managing arrangements remotely.
• Staff conduct: The reviewer reports that "a male person there hung up on me twice" during what she described as an already stressful grief experience.

This is a single review, but the combination of a communication policy gap and reported discourteous behavior is worth families being aware of, particularly those coordinating arrangements from outside the U.S.

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Ownership

Hatfield Funeral Home is independently owned. According to the BBB profile, the business was originally established in 1967 and was acquired by Ryan Jensen in 2003. Jensen also previously acquired Jensen's Sierra Vista Mortuary (formerly Sierra Vista Foothills Memorial) in 1999. The funeral home is not affiliated with any publicly traded corporate chain.

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Accreditations

• BBB: Accredited since August 6, 2013; has committed to upholding BBB Standards for Trust. BBB rating not specified in the available data.
• Self-described: Hatfield identifies itself on Yelp as "the preferred funeral and cremation provider in Cochise County" — this is a self-designation, not an independently verified credential.

No additional professional memberships, state licensing details, or third-party awards were available in the provided data.

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Conclusion

Hatfield Funeral Home is a long-established, independently owned provider that occupies a mid-range position in the Sierra Vista and Cochise County market, with the operational advantage of an on-site crematory and a multi-decade community presence since 1967. Its reviewers consistently highlight warm, personalized service — particularly from staff member Melissa — and the pre-planning process appears to be a genuine strength. Families should be aware of one reported concern around payment policy transparency for international payors and a separate complaint about staff conduct; requesting clear information about accepted payment methods upfront is advisable. The absence of publicly available pricing data is also worth noting — families should request the General Price List before committing to arrangements.