Hansen Mortuary Chapel — Consumer Profile

Hansen Mortuary Chapel is a multigenerational, family-owned funeral home serving the Phoenix and Scottsdale, AZ area since 1950, distinguished by its on-site crematory and combined mortuary-cemetery operation at its Scottsdale location. The funeral home holds a 4.9/5 rating on Google across 284 reviews, reflecting consistently high family satisfaction. The business operates two locations — a chapel in North Phoenix and a combined mortuary and cemetery campus in Scottsdale — and owns the DECA Crematory, meaning cremated remains are handled entirely in-house without transfer to a third party.

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Locations

Hansen Mortuary Chapel operates two facilities in the greater Phoenix metro area, both staffed 24 hours a day, seven days a week.

Location	Address	Phone
Hansen Mortuary Chapel (North Phoenix)	8314 N. 7th Street, Phoenix, AZ 85020	(602) 944-1561
Hansen Desert Hills Mortuary & Cemetery (Scottsdale)	6500 E. Bell Road, Scottsdale, AZ 85254	(480) 991-5800

The Scottsdale location at Desert Hills functions as the more expansive campus, incorporating both mortuary services and an on-site cemetery. Multiple reviews specifically reference this location's setting as "lovely." The North Phoenix chapel on 7th Street is the original, founding-era location. Both facilities are open 24 hours and serve families throughout the region, including those in the West Valley, though no West Valley branch currently exists (per a staff note on Ever Loved).

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Services

Hansen offers a full range of end-of-life services at both locations, with several notable capabilities:

• Cremation — Handled through the family-owned DECA Crematory, meaning remains are never transferred to a third-party facility. This is a meaningful distinction for families who prioritize continuity of care. (Legacy.com)
• Burial — Traditional burial services available, with on-site cemetery interment offered at the Desert Hills location.
• Memorial & Celebration of Life Services — Reviews reference personalized celebration-of-life ceremonies. A staff celebrant (Nicole, mentioned by name in one review) leads services at the chapel.
• Pre-Planning — The Hansen website indicates pre-planning services are available, consistent with their multi-decade community presence.
• Out-of-State Coordination — At least one reviewed family was served from out of state; staff guided them through each step remotely, suggesting capacity for remote coordination.

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Pricing

No General Price List (GPL) data was available in the provided sources, and the Hansen website does not appear to publish itemized pricing online. No third-party pricing data (e.g., from Funeralocity or similar aggregators) was included in the available data.

Families should request the GPL directly — funeral homes are required by the FTC Funeral Rule to provide it upon request, in person or by phone, at no charge. Given the on-site crematory and cemetery, pricing structures may differ between locations and service types.

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Reviews

Hansen Mortuary Chapel holds a 4.9/5 rating on Google across 284 reviews, and a separate Google listing for the same Bell Road address shows 5.0/5 across 245 reviews. Yelp lists 17 reviews for the Phoenix location. Across platforms, the tone is consistently positive, with no discernible complaint patterns in the available data.

Dominant Positive Themes

1. Staff compassion and attentiveness Nearly every review emphasizes the emotional attunement of staff. Reviewers describe being guided "step by step" without feeling rushed, and staff members following up with families after services. One reviewer noted: "Even after the service, they have taken the time to check in on my family." Another family coordinating from out of state wrote: "They were so detailed we never had to guess what to do next."

2. Staff named repeatedly by families Several individual staff members are cited by name, a reliable signal of consistent, personal service:

• Alexia Suquetz (funeral director) — mentioned in multiple reviews for expertise and care
• Stuart — praised for rapid email responsiveness: "Anytime I had a question, I just emailed Stuart and he got back to me within minutes."
• Amber — described as "always caring, explaining slowly, respectful and courteous"
• Nicole (celebrant) — called "incredible" for her conduct of a celebration-of-life service
• Dana (funeral director, Phoenix location) — referenced on Yelp as "outstanding"

3. Long-term family loyalty Multiple reviewers describe using Hansen across decades and multiple family losses. One reviewer noted using Hansen for four family members over nearly 40 years: "Since moving out here in 1986, I have lost 2 grandparents, a father and now my mother." This pattern of repeat use across generations is a meaningful indicator of sustained quality.

Notable Negative Reviews or Complaints

No negative reviews or complaint patterns were identified in the available data across Google, Yelp, BBB, or other sources. The BBB profile shows Hansen Mortuary Chapel is not BBB Accredited, though the absence of accreditation does not indicate complaints — many reputable funeral homes simply do not seek it. No complaint history was noted in the BBB data provided.

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Ownership

Hansen Mortuary Chapel is independently owned and has remained within the founding family across two generations. The business was established in 1950 by Janice and Chester Hansen, a couple originally from Philadelphia who relocated to Phoenix. (TrustAnalytica)

Today, the business is operated by the second generation of the Hansen family: Rae Jeanne Repella, Brad Hansen, Craig Hansen, and Trish Hansen-Kerr — all children of the founders. (CemLS) The family also owns the DECA Crematory and expanded operations from the original North Phoenix chapel to include the Desert Hills campus in Scottsdale. (Legacy.com)

There is no indication of corporate affiliation or outside ownership. This is a privately held, family-run business with over 75 years of continuous local operation.

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Accreditations

• BBB: Not accredited per the BBB business profile. No BBB rating or complaint data was available in the provided sources.
• State Licensing: No specific Arizona state licensing details were included in the available data. Arizona funeral homes are regulated by the Arizona State Board of Funeral Directors and Embalmers; families can verify current licensure through that body.
• Professional memberships and awards: None documented in the available data.

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Conclusion

Hansen Mortuary Chapel is a well-established, mid-to-premium independent funeral home with a strong track record in the Phoenix-Scottsdale market, supported by over 75 years of family ownership, an on-site crematory, and a combined mortuary-cemetery campus. Its review profile is among the strongest in the area, with consistent themes of compassionate, personalized service and meaningful long-term family loyalty. The primary consideration for prospective families is the absence of publicly available pricing — requesting the General Price List before committing to services is advisable, particularly given that the Desert Hills location's cemetery and on-site crematory may create pricing structures that differ from standalone funeral homes in the region.