San Tan Mountain View Funeral Home & Advance Planning Center — Consumer Profile

San Tan Mountain View Funeral Home & Advance Planning Center is a family-owned, independently operated funeral home in Queen Creek, Arizona, notable for being the first funeral home established in the downtown Queen Creek area when it opened in November 2012. The home holds a perfect 5.0/5 rating on Google across 38 reviews, reflecting consistent family satisfaction. It operates under the broader Mountain View Funeral Home family of businesses, which has roots going back to 1951, and serves communities throughout the Southeast Valley with cremation, burial, and pre-planning services.

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Locations

Primary Location: 21809 S Ellsworth Rd, Queen Creek, AZ 85142 Phone: (480) 888-2682 Email: wecaresantan@mvfuneralhome.com Hours: Open 24 hours, 7 days a week

According to the funeral home's own website and Legacy.com, the facility was intentionally designed to feel "comfortable and homelike" rather than institutional. Noted features include:

• A chapel seating up to 200 guests
• State-of-the-art sound and video capabilities
• A multi-purpose room with a kitchen
• A private dressing area

The home describes itself as serving all Southeast Valley communities, including Queen Creek, San Tan Valley, and surrounding Maricopa County areas.

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Services

San Tan Mountain View offers a full range of funeral and cremation services, as outlined on their services page:

• Cremation — available as a standalone service
• Burial — traditional ground burial arrangements
• Memorial & Funeral Services — including personalized services tailored to the family
• Cemetery Services — the business operates in connection with cemetery services (the parent LLC is listed as Mountain View Funeral Home and Cemetery on the BBB profile)
• Pre-Planning & Advance Planning — the "Advance Planning Center" designation is central to the brand; families can pre-plan and pay online directly through the website
• Out-of-State Transfer — listed as a service on Legacy.com and their own site
• Grief Resources — the website includes informational videos, legal considerations guides, and FAQs for families navigating loss

One reviewer described receiving assistance contacting government agencies following a death, suggesting staff support extends beyond the immediate funeral arrangement process. The website also lists community events and obituary hosting.

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Pricing

No General Price List (GPL) data was available in the sources provided for this profile. The funeral home's website references online pre-payment capability but does not publicly display itemized pricing in the data reviewed. No third-party pricing comparisons were available in the source material.

Families should request the GPL directly — funeral homes are required by the FTC Funeral Rule to provide this list upon request, in person or by phone, at no charge.

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Reviews

San Tan Mountain View holds a 5.0/5 rating on Google based on 38 reviews at the time of this profile. All reviews in the provided data are five-star ratings.

Dominant Positive Themes

1. Compassionate, unhurried care Multiple reviewers emphasized that staff did not rush families through difficult moments. Jorge Marcano wrote that the team was "not pushy," allowing his family time to say goodbye, and even extended that time when needed. Austin Tyler described the staff's support as "a light in what felt like the darkest hour."

2. Named staff members praised by name

• Drew is mentioned by two separate reviewers (Jorge Marcano and Aline Pearson) as their funeral director. Aline Pearson noted Drew proactively contacted government agencies on behalf of her family following her husband's death, describing him as "exceptionally compassionate."
• Katie is named by Lianne McKean as the funeral director for her daughter's burial, praised for "compassion, professionalism, and attention to detail."
• A female staff member (unnamed) was highlighted by Sarah Harrold for her gentleness with a family who lost a 15-year-old child.

3. Family-like atmosphere Several reviewers used the language of feeling treated "like family" rather than customers, consistent with the facility's stated design philosophy.

Notable Negative Reviews or Complaints

No negative reviews or complaint patterns were present in the data provided. Given the relatively small review count (38), prospective families may wish to consult additional platforms such as Yelp or Nextdoor for a broader sample over time.

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Ownership

San Tan Mountain View is independently owned and operated. The funeral home's website states the business is "Family-Owned and Operated Since 1951," indicating the Mountain View family of funeral businesses has been operating in Arizona for over seven decades, though the Queen Creek location specifically opened on November 20, 2012, as noted on both the funeral home's about page and Legacy.com.

The BBB business profile lists the legal entity as Mountain View Funeral Home and Cemetery LLC, with the following identified principals:

• Gregory L. Coury — President
• Daniel L. Coury Sr. — Managing Member

The Coury family name suggests multigenerational ownership, consistent with the "family-owned" branding, though the specific generational history is not detailed in the available data. This is not a corporate-chain or publicly traded operation.

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Accreditations

The BBB profile for the parent entity (Mountain View Funeral Home and Cemetery LLC) is listed under Mesa, AZ. BBB accreditation status, rating, and any complaint history were not fully detailed in the data available for this profile. Families can verify current BBB standing directly at the link above.

No additional professional memberships, state licensing details, or awards data were present in the sources reviewed.

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Conclusion

San Tan Mountain View Funeral Home & Advance Planning Center positions itself as a mid-range, full-service option for families in Queen Creek and the broader Southeast Valley, backed by a strong record of compassionate, personalized care and a multi-generational family ownership structure. Its consistent five-star Google reviews, named staff recognition, and 24/7 availability are meaningful strengths for families in the area. The primary area to monitor is pricing transparency — no public GPL data was available for this profile, and families should request itemized pricing upfront before committing to services.