Serene Waters Pet Cremation — Consumer Profile

Serene Waters Pet Cremation is an independently owned, family-run pet cremation provider in Prescott, Arizona, distinguished by its use of aquamation (alkaline hydrolysis) — a water-based alternative to conventional flame cremation. The business holds a 5.0/5 rating across 38 Google reviews and operates 24 hours a day, seven days a week. It is a member of both the Prescott Valley Chamber of Commerce and the Prescott Chamber of Commerce.

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Locations

Detail	Information
Address	1027 Spire Dr, Prescott, AZ 86305
Phone	(928) 582-1001
Email	serenewaterspc@gmail.com
Hours	Open 24 hours, 7 days a week

This is the provider's single location. Reviews indicate that pickup and transport services extend beyond Prescott — one reviewer noted that staff traveled to Cottonwood, AZ for a pickup.

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Services

Serene Waters specializes exclusively in pet end-of-life care through aquamation. As described on their services page, offerings include:

• Individual Aquamation — the pet is processed separately, with ashes returned exclusively to the owner
• Communal Aquamation — shared processing; ashes are not individually returned
• Scheduled Pickup — staff will collect the pet from the owner's location
• Hand Delivery of Cremains — staff delivers ashes directly to the family
• Rushed Service — expedited processing available
• Pre-arrangement Services — planning ahead for an anticipated loss
• Keepsakes — living urns, scattering tubes, art pieces, clay paw prints, memorial jewelry, and other items available; details provided at the location

The Prescott Valley Chamber listing also notes that the business can connect families with mobile veterinary euthanasia services, though this appears to be a referral or coordination rather than a direct in-house service.

Aquamation (alkaline hydrolysis) uses a water-and-alkali solution at low heat rather than flame. Proponents cite a reduced carbon footprint compared to conventional cremation; families considering this distinction may wish to ask the provider directly about the process specifics.

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Pricing

No General Price List (GPL) data was available in the provided information. Pricing is not publicly posted on the provider's website. Families are encouraged to contact Serene Waters directly at (928) 582-1001 or via the website's consultation scheduling tool to request a full price breakdown before committing to services. Pricing for pet cremation typically varies by the animal's weight; it is reasonable to ask for a tiered schedule when inquiring.

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Reviews

Serene Waters holds a 5.0/5 rating from 38 Google reviewers and is also listed on Yelp and Facebook, where the page shows 39 likes and active community engagement. No negative reviews or complaint patterns were identified in the available data.

Positive Themes

1. Responsiveness and compassion from owner Tami Tami Tuma, identified across multiple reviews and on Nextdoor as the owner, is consistently cited by name for her warmth and attentiveness. One reviewer wrote: "Tami communicated with us with kindness and empathy, and treated our pet with such honor throughout the process and in every conversation." Another noted: "Tami was absolutely wonderful from the first moment I called her."

2. 24-hour availability and willingness to accommodate difficult circumstances Multiple reviewers specifically mentioned the value of round-the-clock availability during unexpected losses. One family wrote that after their dog died suddenly in the early morning hours, Tami's husband Brad drove to Cottonwood to retrieve the pet: "We lost our dog Archer suddenly, in the very early morning last Thursday... she sent her lovely husband."

3. Non-transactional, personalized care Several reviewers drew a direct contrast with prior experiences at other providers. One noted: "Any other time we've lost a pet and take them in it's felt transactional. I'm so glad we found Serene Waters." A MapQuest reviewer echoed this: "It's a family run business and everyone was wonderful and kind."

Notable Negative Reviews or Complaint Patterns

No negative reviews or complaints were present in the data provided.

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Ownership

Serene Waters Pet Cremation is independently and locally owned. The owner, Tami Tuma, is active in day-to-day operations and personally handles client calls and coordination. Her husband Brad also assists with transport and other operational tasks. The business is a member of the Prescott Area Chamber and Prescott Valley Chamber, suggesting a deliberate presence within the local community. No founding year was identified in the available data. There is no corporate parent or affiliation with a funeral services conglomerate.

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Accreditations

• Chamber Memberships: Listed as a member of both the Prescott Valley Chamber of Commerce and the Prescott Chamber of Commerce
• BBB: No BBB profile for this specific provider was identified in the available data. A BBB result in the source data refers to a different business (Serenity Pet Cremations in North Carolina) and is not applicable here.
• No additional professional certifications or industry association memberships were identified in the available data.

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Conclusion

Serene Waters Pet Cremation fills a relatively niche role in the Prescott area as what appears to be the only local provider offering aquamation — a water-based process that some families prefer for environmental or personal reasons. The business occupies a mid-range position in the broader pet aftercare market; it is not a low-cost commodity provider, but it is also a small family operation without the overhead of a large facility. The primary strengths evident from reviews are the owner's personal involvement, 24-hour availability, and willingness to provide pickup services across a wide area. The one area worth noting before engaging is pricing transparency: costs are not listed publicly, so families should request a written price schedule early in the process.