Shadow Mountain Mortuary — Consumer Profile
Shadow Mountain Mortuary is a corporate-owned, full-service funeral home in north Phoenix operating under the Service Corporation International (SCI)/Dignity Memorial network, distinguished by a near-perfect Google rating across more than 140 reviews. The facility holds a 4.9/5 rating on Google from 141 reviewers and a presence on Yelp with 12 reviews. Direct cremation starts at $2,845 and average traditional burial runs approximately $4,423, positioning it in the mid-to-upper range for the Phoenix metro. The mortuary offers both burial and cremation services with online pre-need purchasing available through the Dignity Memorial platform.
Locations
Primary location:
| Address | 2350 E Greenway Rd, Phoenix, AZ 85022 |
| Phone | (602) 971-7350 |
| Hours | Open 24 hours, 7 days a week |
| Facility type | Funeral home |
The Dignity Memorial location page references on-site venues, catering capabilities, and chapel rental, suggesting a multi-room facility equipped for services of varying sizes. The facility appears to serve primarily the north Phoenix and Paradise Valley corridor.
Services
Shadow Mountain Mortuary offers a full range of funeral and cremation services as listed on their website:
- Burial services — full traditional funeral with viewing, graveside services, and casket selection
- Cremation services — direct cremation, cremation with memorial service, and cremation jewelry and keepsake options
- Memorial and celebration of life — dedicated celebration of life programming with music and memory integration; in-house catering available ($625)
- Veterans services — the facility has documented experience serving military families, including an aerial salute/Missing Man Formation Flight option ($1,600); a Facebook post notes a service honoring a Phoenix Fire Department captain
- Pre-planning — online pre-need purchase available through the Dignity Memorial platform; in-person appointments also offered
- Religious and cultural traditions — listed on the website; Jewish acknowledgment materials available on the GPL
- Grief support — curated grief library accessible through the Dignity Memorial website
- International coordination — coordination fee for international ship-out ($695) listed on GPL
- Specialty memorialization — spaceflight options (Earth Rise at $2,995; Luna/Voyager at $12,995), memorial diamonds ($3,499–$16,000), scattering at sea with cenotaph ($3,495)
The GPL references a crematory fee as a line item ($325), though it is not explicitly confirmed whether cremation is performed on-site or through a third-party facility.
Pricing
GPL effective date: June 20, 2024. All prices below are from the General Price List. Families should request a current GPL at first contact, as prices may have changed.
Summary Benchmarks
| Service | Price |
|---|---|
| Average direct cremation | $3,218 |
| Average traditional burial | $4,423 |
| Basic Services of Funeral Director and Staff (required fee) | $3,225 |
Professional & Preparation Services
| Service | Price |
|---|---|
| Basic Services of Funeral Director and Staff (required) | $3,225 |
| Embalming | $845 |
| Bathing and handling of unembalmed deceased | $295 |
| Refrigeration | $595 |
| Dressing, casketing, and cosmetizing | $295 |
| Hairdresser | $65 |
| Restoration (per hour, where necessary) | $95 |
| Special care for autopsied cases | $95 |
Facilities & Staff
| Service | Price |
|---|---|
| Venue & Staff for Visitation (up to 4 hours) | $295 |
| Additional charge — evening service | $190 |
| Additional charge — weekend | $495 |
| Additional charge — holiday | $495 |
| Standard Venue & Staff for Funeral/Memorial (medium) | $795 |
| Equipment and Staff for Graveside Service | $795 |
| Moment of Reflection | $795 |
| Off-Site Venue & Staff for Funeral | $1,095 |
| Premium Venue & Staff for Funeral/Memorial (large) | $1,095 |
| Memorial Service without remains (in facility) | $1,495 |
| Signature Exclusive — Entire Facility | $3,995 |
| Chapel Rental | $3,995 |
| Private family moment with minimal preparation | $295 |
| Supervision of Disinterment | $2,995 |
Transportation
| Service | Price |
|---|---|
| Transfer of remains from place of death to funeral home | $695 |
| Funeral vehicle (hearse) | $250 |
| Transfer to/from airport | $195 |
| Transfer to/from autopsy | $195 |
| Limousine (up to 5 hrs, 30-mile radius) | $695 |
Direct Cremation Packages
| Package | Price |
|---|---|
| Direct cremation — container provided by purchaser | $2,845 |
| Direct cremation with cardboard container (heavy) | $3,040 |
| Direct cremation with Trayview (cardboard, cremation-oriented) | $3,240 |
| Direct cremation with Stratus (medium density fiberboard) | $3,295 |
| Direct cremation with Pacific Pine casket | $4,040 |
| Direct cremation with casket from facility (casket cost additional) | $2,845 + casket |
| Range | $2,845 – $18,140 |
Immediate Burial Packages
| Package | Price |
|---|---|
| Immediate burial — container provided by purchaser | $3,925 |
| Immediate burial with minimum casket | $5,420 |
| Immediate burial with casket from facility (casket cost additional) | $3,925 + casket |
| Range | $3,925 – $24,920 |
Forwarding of Remains
| Service | Price |
|---|---|
| Forwarding remains (includes preparation room and basic professional fee) | $2,590 |
Merchandise
| Category | Price Range |
|---|---|
| Caskets | $1,195 – $20,995 |
| Outer burial containers | $1,095 – $2,995 |
| Rental casket | $1,000 |
| Urns | $65 – $1,295 |
| Clothing | As selected |
| Flowers | As selected |
Notable Add-Ons & Specialty Items
| Item | Price |
|---|---|
| Crematory fee | $325 |
| Cremation witnessing fee | $395 |
| Dignity Celebrant | $695 |
| Catered reception | $625 |
| Aerial Salute — Missing Man Formation Flight | $1,600 |
| Earth Rise Spaceflight | $2,995 |
| Luna / Voyager Spaceflight | $12,995 |
| Earth Orbit Spaceflight | $4,995 |
| Scattering at Sea with Cenotaph | $3,495 |
| Memorial Diamond | $3,499 – $16,000 |
| Estate Fraud Protection | $295 |
| Everlasting Memorial® (internet archive) | $395 |
| Coordination fee — international ship-out | $695 |
| Ziegler Case | $1,295 |
| Shroud | $195 |
Note: The required Basic Services fee of $3,225 is added to virtually all arrangements and significantly affects total costs. Families comparing quotes should ensure this fee is included in any total presented by the funeral home.
Reviews
Shadow Mountain Mortuary holds a 4.9/5 rating on Google from 141 reviewers — an unusually high score for a facility of its size. On Yelp, 12 reviews are present, with at least one noting officiant Ronda by name. The Facebook page shows 3 reviews and 538 likes. Ever Loved also lists the facility with additional profile information.
Dominant Positive Themes
1. Named staff responsiveness and compassion Multiple reviewers single out specific staff members by name. Karen Moran wrote of advisor Megan: "She was warm and compassionate; responding to my many questions and concerns, some on weekends and after hours which I never expected. She made my family feel like her own." Susan Robinson echoed this, crediting Megan and officiant Ronda for a meaningful celebration of life. Darna Davis praised Hannah for "helping us organize a lovely memorial service and accommodating our many questions and requests." Staff named across reviews include Hannah, Megan, Ronda (officiant), Tom (pre-planning), and Marty (referenced on MapQuest).
2. Comfort during pre-planning Melanie Hutchings noted: "Tom was extremely helpful with my preplanning needs. I had no idea what to expect and he made me feel comfortable and not stressed. I was not pressured in any way." This sentiment of a low-pressure environment appears across multiple reviews, which is notable given the corporate context.
3. Attentiveness and follow-through Andy Dohm described staff as "very attentive and willing to help in any way," and Karen Moran noted that Megan "found solutions" when concerns arose — suggesting a degree of flexibility in service delivery.
Notable Concerns
No specific negative review patterns appear in the data provided. The Yelp listing references 12 reviews but no complaint themes are surfaced in the available data. Families should review all third-party platforms directly for the most current feedback, as review profiles can change.
Ownership
Shadow Mountain Mortuary operates under the Dignity Memorial brand, which is owned by Service Corporation International (SCI), the largest publicly traded funeral services company in North America (NYSE: SCI). SCI owns and operates approximately 1,900 funeral homes and cemeteries across the United States and Canada.
According to the Dignity Memorial website, Shadow Mountain Mortuary was founded in 1974 by Lee Scott, a Korean War veteran who served in the U.S. Marine Corps. Lee Scott and his team were described as deeply involved in the Phoenix community following the mortuary's founding. The facility has since been acquired by SCI and integrated into the Dignity Memorial network; the specific date of acquisition is not available in the provided data.
Families considering this provider should be aware that corporate ownership typically means standardized pricing structures, national pre-need portability (a Dignity Memorial benefit), and centralized management — but may also mean less flexibility on pricing than an independent operator might offer.
Accreditations
- BBB: Shadow Mountain Mortuary has a profile on the Better Business Bureau website but is listed as not BBB accredited. Families should check the BBB profile directly for any complaints on record.
- Dignity Memorial network membership: Inclusion in the SCI/Dignity Memorial network carries its own service guarantee and pre-need portability program, details of which are available on the provider website.
- No additional independent professional memberships or state licensing details are present in the available data.
Conclusion
Shadow Mountain Mortuary is a mid-to-upper-range funeral provider in north Phoenix with a notably strong service reputation, driven by consistently praised individual staff members and a pattern of personalized attention that reviewers describe as rare for a corporate-affiliated location. The required Basic Services fee of $3,225 means families should budget carefully and request a full itemized quote early in the process, as total costs can escalate quickly when add-ons and merchandise are included. The facility's corporate ownership under SCI/Dignity Memorial offers the practical benefit of pre-need plan portability and 24/7 availability, but families who prefer an independently owned provider or who are primarily price-sensitive may wish to compare quotes with local independent mortuaries before making a decision.
This report was generated using publicly available information including licensing records, pricing data, and consumer reviews. It is provided for informational purposes only and does not constitute an endorsement or recommendation.
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