Rose Manor Funeral Home — Consumer Profile

Rose Manor Funeral Home is an independently owned, full-service funeral home located in Phoenix, AZ, notable for its owner-led, family-focused approach to funeral care. The funeral home holds a 4.8/5 rating on Google based on 8 reviews, with reviewers consistently highlighting the personal involvement of owner Kay. The provider's website cites over 20 years of experience serving the Phoenix-area community, though specific pricing information is not publicly available on its site.

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Locations

Primary Location: Rose Manor Funeral Home 2454 E Broadway Rd, Phoenix, AZ 85040 📞 (480) 670-6466 Hours: Open 24 hours, 7 days a week

According to its Ever Loved listing, the facility provides a serene environment with well-maintained, spacious areas for services and quiet rooms for private moments. No additional branch locations are noted in available data.

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Services

According to the Rose Manor website, the funeral home offers the following services:

• Burial & Cremation — both traditional burial and cremation options
• Funeral & Memorial Services — religious, non-religious, and culturally specific services
• Pre-Planning Arrangements — advance funeral planning consultations
• Grief Support Services
• Personalization options — memorial cards, books, candles, floral tributes (casket covers, wreaths, sheaths)
• Music services — organist/vocalist available with a broad music repertoire
• Clergy coordination — of the family's choice
• Newspaper notice preparation
• Mourning cars and motorcade escorts
• Quick quote system available on their website for preliminary cost estimates

No on-site crematory or owned cemetery is mentioned in the available data.

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Pricing

No General Price List (GPL) data is publicly available for Rose Manor Funeral Home, and pricing is not published on the provider's website. Families are directed to contact the funeral home directly or use the online quick quote form for estimates. Third-party listing sites such as Funeral Homes Listings reference pricing availability but do not display specific figures in the retrieved data.

Families are encouraged to request a written General Price List, which all funeral homes in the United States are legally required to provide upon request under the FTC Funeral Rule.

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Reviews

Rose Manor Funeral Home holds a 4.8/5 rating on Google across 8 reviews. The Phoenix Funeral Guide lists a 5.0/5 based on 2 reviews. No Yelp reviews were accessible in the available data from the Yelp listing.

Positive Themes

1. Owner Kay's personal involvement and compassion Multiple reviewers specifically name owner Kay as a standout. Robert Holmes writes that "Kay is sympathetic, competent, and extremely attentive, helping our family through a tough period with real concern." Malik Turner adds that "Kay is truly exceptional — warm, patient, and incredibly attentive. She took the time to understand our family's needs." Darian Boss notes simply that "Kay is a wonderful funeral director. She really made me and my family comfortable."

2. Facility environment Reviewers consistently describe the physical space as calming and well-maintained. Robert Holmes described it as "serene, well-kept, and thoughtfully organized," and Kaely Weaver noted it is "peaceful, beautifully maintained, and designed to help families."

3. Professionalism and guidance through the process Kaely Weaver noted that staff "guided us through every step of the process with clarity and kindness, making an incredibly difficult time feel calmer and more manageable."

Notable Negative Reviews

One 3/5 review (username: gaming with drift) begins a formal letter of complaint about a service, citing that the family was "deeply disappointed by the experience, which added unnecessary distress to an already difficult time" and references issues beginning with how a service started. The full text of the complaint was truncated in available data, so the specific nature of the concerns cannot be fully assessed. Families may wish to inquire directly with the funeral home about service consistency.

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Ownership

Rose Manor Funeral Home is independently owned and operated. The owner is identified in multiple reviews as Kay, who appears to be directly involved in day-to-day family services. The provider's website describes it as "one of the few remaining 'family owned and run' establishments in Arizona." The site also references "over two decades of service," suggesting the business has been in operation since approximately the early 2000s, though a precise founding year is not confirmed in the available data. No corporate parent company is associated with this provider.

Note: The website content contains references to "the Sydney community," which appears to be copied or adapted from another source and does not reflect the Phoenix, AZ operation. This inconsistency is worth noting but does not appear to reflect the actual business location or ownership.

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Accreditations

No BBB profile was found for Rose Manor Funeral Home of Phoenix, AZ. The BBB results returned in available data refer to unrelated businesses in California, Pennsylvania, and Tennessee with similar names. Professional memberships, state licensing details, and formal awards are not referenced in available data.

Families may wish to verify current state licensing independently through the Arizona State Board of Funeral Directors and Embalmers.

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Conclusion

Rose Manor Funeral Home presents as a small, owner-operated provider where families can expect direct, personal attention — particularly from owner Kay, who is consistently named in positive reviews. Based on available information, it occupies a mid-range position in the Phoenix market, though the absence of published pricing makes direct cost comparisons difficult. Families should request a full written General Price List before making commitments, and may want to ask about the specific service concerns raised in the one negative review to assess whether they reflect a pattern or an isolated incident.