Resthaven/Carr-Tenney Mortuary & Memorial Gardens — Consumer Profile
Resthaven/Carr-Tenney Mortuary & Memorial Gardens is a corporately owned, full-service funeral home and cemetery in Phoenix, AZ, operated under the Dignity Memorial brand by Service Corporation International (SCI), one of the largest publicly traded funeral service companies in North America. The facility holds a 4.3/5 rating on Google across 266 reviews, with a 4.4/5 aggregate on TrustAnalytica. Direct cremation starts at $2,845 and traditional burial services average $4,573, placing this provider in the mid-to-upper range for the Phoenix market. The combined mortuary and memorial gardens campus offers on-site burial property, a meaningful distinction for families seeking to handle both funeral and interment through a single provider.
Locations
| Detail | Information |
|---|---|
| Address | 4310 E Southern Ave, Phoenix, AZ 85042 |
| Phone | (602) 437-0436 |
| Hours | Open 24 hours, 7 days a week |
| Facility Type | Combined funeral home and memorial gardens (cemetery) |
This is the single listed location for this provider. The campus integrates both mortuary services and burial grounds, allowing families to arrange funeral services and interment at the same site. The provider website references multiple venue options on-site, including chapel rental and spaces scaled from small to full-facility use.
Services
Resthaven/Carr-Tenney offers a broad range of services as listed on the Dignity Memorial website:
- Cremation — Direct cremation, cremation with services, and cremation-oriented casket options
- Burial — Immediate burial, traditional full-service burial, graveside services
- Memorial & Celebration of Life — Venue services scaled by group size (small, medium, large, full-facility); off-site venue coordination; catered receptions; Dignity Celebrant services for personalized ceremonies
- Veterans Services — Flag cases, aerial salute (Missing Man Formation flight), and veterans pre-planning resources noted on the website
- Religious & Cultural Traditions — Listed as a service category on the website, with Jewish-specific stationery and register books available
- Pre-Planning — Online purchase capability; appointment scheduling; free planning guide; pre-planning checklist tools available through the Dignity Memorial platform
- Memorial Keepsakes — Extensive add-on catalog including cremation jewelry, memory glass, remembrance blankets, memorial diamonds, and spaceflight options (see Pricing)
- Grief Support — Curated grief library accessible through the website
- International & Forwarding Services — Coordination fee for international ship-out; forwarding and receiving remains services
The combined funeral home and cemetery campus means burial property is available on-site, which can simplify logistics for families managing both arrangements simultaneously.
Pricing
GPL effective date: June 20, 2024. All prices below are drawn from the General Price List on file.
Average direct cremation: $3,218 | Average traditional burial: $4,573
Note: The $3,218 and $4,573 figures are averages that likely reflect bundled package pricing. The base direct cremation (with purchaser-supplied container) starts at $2,845, and the base immediate burial starts at $4,075 — before casket selection.
Professional & Staff Services
| Service | Price |
|---|---|
| Basic Services of Funeral Director and Staff (required) | $3,600 |
| Embalming | $845 |
| Bathing and handling of unembalmed deceased | $295 |
| Refrigeration | $495 |
| Dressing, casketing, and cosmetizing | $295 |
| Hairdresser | $65 |
| Restoration (per hour, where necessary) | $95 |
| Special Care for Autopsied Cases | $95 |
Facilities & Staff
| Service | Price |
|---|---|
| Visitation — Venue & Staff (up to 4 hours) | $295 |
| Funeral/Memorial — Basic (Small) | $395 |
| Funeral/Memorial — Standard (Medium) | $595 |
| Funeral/Memorial — Premium (Large) | $695 |
| Funeral/Memorial — Entire Facility | $3,995 |
| Off-Site Venue & Staff Services for Funeral | $695 |
| Graveside Service — Equipment & Staff | $595 |
| Moment of Reflection | $595 |
| Evening Service (additional charge) | $190 |
| Weekend Service (additional charge) | $495 |
| Holiday Service (additional charge) | $495 |
| Private Family Moment (minimal preparation) | $295 |
| Chapel Rental | $3,995 |
| Supervision of Disinterment | $2,995 |
Transportation
| Service | Price |
|---|---|
| Transfer of remains from place of death | $695 |
| Funeral vehicle (hearse) | $250 |
| Limousine (up to 5 hours, 30-mile radius) | $695 |
| Transfer to/from airport | $195 |
| Transfer to/from autopsy and return | $195 |
Forwarding & Receiving Remains
| Service | Price |
|---|---|
| Forwarding remains (includes basic services & preparation) | $2,590 |
| Receiving remains (includes basic services & transportation) | $1,700 |
Direct Cremation Packages
| Package | Price |
|---|---|
| Direct cremation — container provided by purchaser | $2,845 |
| Direct cremation — cardboard container (heavy) | $3,040 |
| Direct cremation — Trayview (cardboard, cremation-oriented) | $3,240 |
| Direct cremation — Stratus (medium density fiberboard) | $3,295 |
| Direct cremation — Pacific Pine (light pine laminate casket) | $4,040 |
| Direct cremation — casket from facility (+ cost of casket) | $2,845 + casket |
| Range | $2,845–$18,140 |
Immediate Burial Packages
| Package | Price |
|---|---|
| Immediate burial — container provided by purchaser | $4,075 |
| Immediate burial — minimum casket from facility | $5,570 |
| Immediate burial — casket selected from facility (+ casket cost) | $4,075 + casket |
| Range | $4,075–$25,070 |
Merchandise
| Category | Price Range |
|---|---|
| Caskets | $1,195–$20,995 |
| Outer Burial Containers | $1,095–$2,995 |
| Rental Casket | $1,000 |
| Urns | $65–$1,295 |
Notable Add-Ons & Specialty Items
| Item | Price |
|---|---|
| Crematory Fee | $325 |
| Cremation Witnessing Fee | $395 |
| Dignity Celebrant | $695 |
| Aerial Salute — Missing Man Formation Flight | $1,600 |
| Scattering at Sea with Cenotaph | $3,495 |
| Earth Rise Spaceflight | $2,995 |
| Luna / Voyager Spaceflight | $12,995 each |
| Earth Orbit Spaceflight | $4,995 |
| Memorial Diamond | $3,499–$16,000 |
| Catered Receptions | $625 |
| Estate Fraud Protection | $295 |
| Everlasting Memorial® (internet archive) | $395 |
| Mailing of ashes (excluding mailing container) | $195 |
| Coordination Fee for International Ship-Out | $695 |
Pricing context: The required Basic Services fee of $3,600 is a significant line item — it applies to virtually all arrangements and is among the higher base fees in the Phoenix market. Families comparing costs should factor this non-negotiable charge into any package comparison. The extensive add-on catalog reflects SCI's Dignity Memorial platform and is common across the corporate network.
Reviews
Resthaven/Carr-Tenney holds a 4.3/5 on Google based on 266 reviews, and a 4.4/5 on TrustAnalytica. Both ratings suggest a generally positive service experience, with some meaningful exceptions.
Dominant Positive Themes
1. Compassionate, attentive staff. Multiple reviewers specifically highlight staff members by name for their empathy and care during an emotionally difficult process. Mary Lou Martinez wrote: "The staff were compassionate and made us feel comfortable. They listened to us and very caring. Thank you Ariana and Phyllis for all you did for us." Staff members Tania, Ryan, and Jose are also cited by name on TrustAnalytica as knowledgeable and helpful.
2. Professionalism and detailed guidance. Karen Moore noted: "Cynthia Pryor was incredibly knowledgeable and provided detailed information about the burial services available… her ability to handle such a sensitive topic with compassion and utmost professionalism."
3. Multigenerational trust and community familiarity. Shirley Chee reflected: "Have lots of family members at Resthaven/Carr-Tenney… The staff at Resthaven take the time to listen to your needs, are very respectful to your ever changing emotions and truly treat you with dignity." This suggests the facility has served some Phoenix-area families across multiple generations.
Notable Negative Reviews & Concerns
Staff inconsistency in service delivery. A three-star reviewer (Melissa Todd) described an extended intake process caused by an inexperienced staff member who had difficulty inputting basic service preferences, requiring a manager to intervene. The appointment took twice the expected time.
Post-payment follow-through. A more serious concern comes from Carissa Cortez (1 star): "At first they were quick to help but once the money is collected, it's impossible to get through to someone. My dad's headstone and bench has been waiting to be installed for over 2 months... My mom has called multiple times but they keep lying to her stating 'we will move you up.'" This pattern — attentive pre-sale service followed by difficulty reaching staff for post-arrangement follow-up — is worth noting for families who will need ongoing coordination after services are rendered, particularly for cemetery monument installation.
Ownership
Resthaven/Carr-Tenney Mortuary & Memorial Gardens is corporately owned and operates under the Dignity Memorial brand, which is the consumer-facing network of Service Corporation International (SCI), traded on the New York Stock Exchange under the ticker SCI. SCI is the largest funeral services company in North America, operating hundreds of funeral homes and cemeteries across the United States and Canada. As a Dignity Memorial location, this facility participates in SCI's national network pricing, pre-planning portability, and standardized service protocols.
No independent founding year or prior ownership history for the Resthaven/Carr-Tenney name is available in the data provided.
Accreditations
- BBB: The BBB profile links provided in the source data correspond to unrelated "Resthaven" businesses in Tennessee, Oklahoma, Ohio, Maryland, and Kansas — none of which are this Phoenix facility. No confirmed BBB rating or accreditation status for Resthaven/Carr-Tenney Mortuary & Memorial Gardens (Phoenix, AZ) is available from the data provided.
- Dignity Memorial Network: Membership in the Dignity Memorial network carries SCI's service guarantee, which includes a service protection plan for pre-arranged funerals — a potential consideration for families pre-planning.
- State Licensing: No specific Arizona state licensing information was available in the data provided. Arizona funeral homes are licensed through the Arizona State Board of Funeral Directors and Embalmers.
Conclusion
Resthaven/Carr-Tenney Mortuary & Memorial Gardens is a mid-to-upper range provider in the Phoenix market, with pricing that sits above many independent competitors — particularly given the $3,600 required base services fee. The facility's combined mortuary and on-site cemetery, 24-hour availability, and generally well-regarded staff make it a reasonable choice for families seeking a full-service, one-stop arrangement. However, prospective clients should be aware of two concerns worth monitoring: the occasional inconsistency in staff experience levels, and at least one documented pattern of difficulty reaching staff and obtaining follow-through on cemetery monument installation after payment has been collected. Families considering pre-planning or expecting ongoing post-service coordination may want to clarify service commitments and timelines in writing before finalizing arrangements.
This report was generated using publicly available information including licensing records, pricing data, and consumer reviews. It is provided for informational purposes only and does not constitute an endorsement or recommendation.
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