Funeraria del Angel Greer-Wilson Chapel is a corporate-owned, full-service funeral home in west Phoenix, AZ, operating under the Dignity Memorial / Service Corporation International (SCI) umbrella, and distinguished by more than three decades of service to the area's Latino community with bilingual Spanish-English staff. The chapel holds a 4.8/5 rating across 201 Google reviews, reflecting consistently strong satisfaction. The facility offers both burial and cremation services and maintains a notable Level Four Founding Community Partner designation with the We Honor Veterans program.

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Locations

Funeraria del Angel Greer-Wilson Chapel (Primary Location) 5921 W Thomas Rd, Phoenix, AZ 85033 Phone: (623) 245-0994 Hours: Open 24 hours, 7 days a week

The Yelp listing and provider website both confirm the Thomas Road address as the active location. Note: The data also references a nearby address of 6901 W Indian School Rd, Phoenix, AZ 85033 (phone: +1 623-846-1914), which appears to be a related or formerly associated location; families should confirm which facility they will be using when making arrangements. The Facebook page notes the chapel has served the Phoenix community for more than three decades.

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Services

As described on the provider website, available services include:

• Funeral services (traditional and contemporary)
• Cremation services
• Burial services
• Celebration of life ceremonies
• Veterans planning — the chapel holds a Level Four Founding Community Partner status with We Honor Veterans, indicating a meaningful commitment to serving military families
• Religious and cultural traditions
• Memorial keepsakes
• Pre-planning / pre-need — available online with the ability to purchase a plan digitally; free planning guides and scheduled appointments with a planning advisor are offered
• Grief support resources through an online library
• Bilingual services — staff are fluent in both Spanish and English, a notable feature for the surrounding west Phoenix community
• Catering and venues for memorial events (listed on website)
• Out-of-state coordination — at least one reviewer noted successful coordination of services from Arizona to California

The website references "burial and cremation property," suggesting cemetery or cremation property access, but whether the chapel operates an on-site crematory or owns a cemetery is not confirmed in the available data.

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Pricing

No General Price List (GPL) data was included in the available information, and specific itemized pricing is not published in the web results. The provider website includes a "Funeral & cremation pricing" section and links to a free pricing guide, but figures were not captured in the source data.

Families should request the GPL directly from the funeral home, as federal law (the FTC Funeral Rule) requires it be provided upon request in person or by phone. Given SCI/Dignity Memorial's positioning as a premium national network, pricing may run higher than independent competitors in the Phoenix market. Comparing quotes with local independents is advisable before committing.

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Reviews

Aggregate Rating: 4.8/5 — 201 Google reviews The Yelp profile is active, though aggregate Yelp ratings were not captured in the source data. The Facebook page shows 437 likes and 553 check-ins.

Positive Themes

1. Compassionate, patient staff — particularly one advisor named Michele/Mickie Bailey Michele (also referred to as "Mickie" and "Michelle") is mentioned by name across multiple reviews. Kathy Gardner wrote that Michele "was very understanding and helpful throughout the process, was available when I had a question." Cassandra Campos noted she "was so patient with all of us and made our experience so much better." Rosa is also named alongside Michele in one review (Armand Urias) as being immediately welcoming.

2. Ability to handle complex, long-distance logistics Reviewer melissa p described two separate experiences — one coordinating services from Arizona to California, and a second arranged remotely from Montana — both described as seamless and handled "with class & dignity."

3. Repeat use and family trust over time Karen Bernal noted this was her third time using the funeral home across multiple family members, describing the process as "very simple from beginning to end" with flexible, supportive staff.

Notable Concerns

Third-party aggregator Wheree summarizes a pattern worth noting: "Some reviews indicate a decline in service quality and communication issues during recent experiences. A few customers reported errors in service details, leading to frustration and disappointment." Additionally, MapQuest surfaces at least one strongly negative review advising families to "steer clear." The specifics behind these reviews are not fully detailed in the available data, but the communication and accuracy concerns are worth raising directly with the chapel before finalizing arrangements.

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Ownership

Funeraria del Angel Greer-Wilson Chapel is corporate-owned, operating as part of the Funeraria del Angel / Jardines del Angel network, which is itself a brand under Dignity Memorial, the consumer-facing network of Service Corporation International (SCI) — the largest funeral services company in North America, publicly traded on the NYSE under the ticker SCI. The Funeraria del Angel brand is specifically positioned to serve Hispanic and Latino communities across the U.S.

The Facebook page states the chapel has served the Phoenix community "for more than three decades," suggesting an original founding at least as far back as the early 1990s. The original Greer-Wilson name implies an independent origin prior to SCI acquisition, which is a common pattern for SCI-owned locations, though the precise acquisition date is not confirmed in the available data.

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Accreditations

• BBB: The chapel is not BBB Accredited. A BBB profile exists but no accreditation or rating is confirmed in the data.
• We Honor Veterans: Designated as a Level Four Founding Community Partner, which is the highest partnership tier in the VA's hospice-focused veterans program — a meaningful credential for families of veterans.
• Dignity Memorial Network: Membership in this national network comes with a funeral planning guarantee and service portability across SCI locations.
• State licensing information was not available in the source data.

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Conclusion

Funeraria del Angel Greer-Wilson Chapel occupies a mid-to-premium price tier in the west Phoenix market, consistent with Dignity Memorial / SCI positioning, and is a strong candidate for families who value bilingual service, cultural familiarity, and the backing of a national network with veterans-specific expertise. The high Google rating and repeated staff recognition — particularly for advisor Michele Bailey — suggest reliable day-to-day service quality. That said, families should request a full GPL upfront to compare costs against independent providers, and the scattered reports of communication errors and service-detail mistakes are worth probing before making a commitment.