Entrusted Pets, Inc. — Consumer Profile

Phoenix, AZ | Pet Aftercare Services

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Entrusted Pets, Inc. is an independently, family-owned pet cremation and aftercare provider operating out of south Phoenix, Arizona, distinguished by its ownership of an on-site crematory and more than two decades of community service. The facility holds a 4.8/5 rating across 89 Google reviews, reflecting a strong pattern of satisfaction among pet families. The company has been BBB-accredited since December 2014 and consistently positions itself as an affordable option in the Phoenix metro area.

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Locations

Primary Facility Entrusted Pets, Inc. 2135 S 15th St, Phoenix, AZ 85034 Phone: (602) 430-6866

Hours: Monday – Friday: 7:30 AM – 4:00 PM

The office entrance is kept locked; visitors should call ahead upon arrival. The facility houses one of Arizona's pet crematories on-site, according to the company's services page. The company also offers a mobile veterinarian liaison service and serves families through partnering veterinary practices.

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Services

Entrusted Pets offers a focused range of pet aftercare services. Per the company website:

• Private Cremation — Only the individual pet is placed in the retort. The pet receives a unique identification number, and ashes are returned to the owner.
• Individual/Semi-Private Cremation — A small group of 2–4 pets are placed in separate quadrants of the retort simultaneously.
• Ossuary — A communal or shared aftercare option for families who do not wish to receive ashes back.
• Mementos — Available add-ons include paw print impressions, nose prints, and clay paw print keepsakes. These are noted as being included with some cremation packages.
• Mobile Veterinarian Coordination — The company works with mobile veterinary services, which can be arranged in conjunction with aftercare.
• Products — An assortment of memorial products, including urns and keepsake items, is available through the website.

The facility owns and operates its crematory on-site, which allows for direct handling of remains without third-party transport to an external cremation facility.

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Pricing

No General Price List (GPL) data was available in the sourced materials. The company website does not display itemized pricing publicly. Multiple reviewers describe the service as "affordable" and "reasonably priced" relative to other Phoenix-area providers, but no specific figures are on record in the data reviewed.

Families are encouraged to call (602) 430-6866 or visit entrustedpets.com to request a current price list before making a decision.

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Reviews

Entrusted Pets holds a 4.8/5 rating from 89 Google reviewers. The Phoenix Funeral Guide records a consistent 4.8/5 across 78 reviews in their database.

Positive Themes

1. Staff Empathy and Communication Reviewers frequently cite individual staff members by name as a meaningful part of their experience. Staff member Benny is described by one reviewer as "nothing short of amazing" and "incredibly compassionate and empathetic both on the phone and in person." Angelica is mentioned by multiple reviewers on the company's own website as providing calm, supportive guidance during drop-off, and is credited with staying open after hours for a family in need. Joe is mentioned for taking time to explain the cremation process upon arrival. One reviewer noted that a staff member's transparency on the phone was what distinguished Entrusted Pets from other providers she had called.

2. Handling of Remains and Keepsakes Reviewers consistently express satisfaction with the condition and presentation of returned ashes and memorial items. Paw prints, nose prints, and clay keepsakes are mentioned positively across multiple reviews, with several families noting they received remains within a few days.

3. Value Affordability is a recurring theme. Reviewers describe the pricing as reasonable relative to competitors in the Phoenix area, and several note they selected Entrusted Pets specifically because it was the most cost-effective option they found without feeling like a compromise in care.

Notable Negative Feedback

One detailed 1-star review from a repeat customer describes a significantly negative experience that stands in contrast to the otherwise positive pattern. The reviewer, who had used the business multiple times for previous pets, reported an immediate lack of empathy on an initial phone call with a female staff member. The full review was truncated in sourced data, but the reviewer noted waiting 48 hours before writing to ensure clarity of mind, and characterized the overall experience as "horrendous from start to finish." The specifics of what went wrong are not fully available in the sourced data.

Separately, a TrustAnalytica roundup of Phoenix pet cremation services notes that reviewers across the category have reported "mixed experiences with the quality of urns, and some clients had poor customer service experiences" — though this observation covers multiple providers and is not specific to Entrusted Pets alone.

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Ownership

Entrusted Pets, Inc. is independently and family-owned. The company website states that it "has been a part of community service families in a time of loss for over half a century," suggesting a founding history extending back more than 50 years. The BBB profile records the business as having been in operation for 21 years, with a BBB file opened in July 2006 and an official business start date on file. There is no indication of corporate or chain ownership. The company is not publicly traded.

Note on timeline: The website's claim of "over half a century" of service and the BBB's recorded age of 21 years appear inconsistent. Families seeking to clarify the company's founding history may wish to ask directly.

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Accreditations

• BBB Accreditation: Accredited since December 31, 2014, through the BBB Serving the Pacific Southwest, Central & Inland California. A current letter grade is not confirmed in the sourced data.
• Crematory Ownership: The company owns and operates its own on-site crematory, which it describes on its services page as "one of the finest pet crematories in the state of Arizona."
• No additional professional memberships, state licensing details, or industry awards were present in the sourced data.

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Conclusion

Entrusted Pets, Inc. occupies a mid-range to budget-friendly position in the Phoenix pet aftercare market, offering cremation services that reviewers consistently describe as compassionate and fairly priced. The ownership of an on-site crematory, a well-established local reputation, and the personal care attributed to individual staff members are meaningful strengths for families seeking attentive service during a difficult time. The one significant concern worth monitoring is consistency in staff conduct — the contrast between the majority of positive reviews and the detailed complaint from a returning customer suggests that experience may vary depending on who answers the phone. Families would benefit from requesting a written price list before committing and confirming cremation type and timeline expectations at the time of initial contact.