East Lake Mortuary — Consumer Profile

Phoenix, AZ | Independent Funeral Home

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East Lake Mortuary is an independently owned, full-service funeral home in Phoenix, Arizona, operating since 2005 and serving families with both traditional and cremation services from its single Jefferson Street location. The mortuary holds a 4.3/5 rating on Google across 22 reviews and is listed among Yelp's top 10 mortuary services in the Phoenix area. Pricing data from a General Price List was not available for this profile, though reviewers consistently describe its fees as reasonable for the Phoenix market.

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Locations

East Lake Mortuary (primary and only known location)

• Address: 1715 E. Jefferson St., Phoenix, AZ 85034
• Phone: (602) 253-4105
• Website: eastlakemortuaryphx.com
• Hours: Monday–Friday, 8:30 AM–4:30 PM (closed weekends per available listings)

The facility is described in external sources as being nestled in a location rich with history. No details about chapel capacity, on-site crematory, or other facility features were available in the data reviewed.

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Services

Based on review references and external listings, East Lake Mortuary offers the following services:

• Traditional funeral services, including preparation for viewing and church services
• Graveside/burial services, with staff attending the committal
• Cremation services (including cremation following viewing, as referenced in reviews)
• Transportation and coordination for church and cemetery services

Reviewers specifically noted the mortuary's coordination with outside churches and cemeteries. No data was available to confirm whether the mortuary operates an on-site crematory, owns a cemetery, or offers formal pre-planning or veterans' programs. Families interested in those capabilities should ask directly when inquiring.

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Pricing

No General Price List (GPL) data was available for this profile at the time of writing. One reviewer described the fees as "reasonable," and the mortuary's Yelp profile positions it as a value-accessible option in the Phoenix market.

Under the FTC Funeral Rule, East Lake Mortuary is required to provide an itemized General Price List to any person who inquires in person. Families are encouraged to request this list — and compare it against competitors — before making any arrangements.

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Reviews

East Lake Mortuary holds a 4.3/5 on Google based on 22 reviews. Its Yelp profile is also active, with at least one reviewer noting they have used the mortuary for two separate funerals with consistently positive results.

Dominant Positive Themes

1. Dignified, compassionate handling of the deceased. Multiple reviewers emphasized how their loved ones were treated with respect and care. Grace and Kanday Patton wrote that staff handled her mother "with respect, honor, and dignity." Anelalani Serrao noted that "the staff treated our family — and most importantly, my sister — with the utmost dignity, compassion, and care."

2. Professionalism at church and graveside. Irin Nolazco Rdz specifically praised how staff "presented themselves at the church and at the burial," noting they were "very helpful and caring about all the details." This suggests a level of attentiveness that extends beyond the funeral home itself.

3. Responsiveness in difficult circumstances. Michael Vasquez recounted switching to East Lake after another funeral home treated him poorly following his wife's sudden death. He described the staff as "compassionate" and the preparation work as excellent, adding he "would use them again" without hesitation.

Notable Concerns

One reviewer (Elijah Blechman, 4/5) noted a missing flower arrangement that had been ordered but was not delivered at the service. While this reviewer still recommended the mortuary overall, families planning elaborate floral or vendor coordination may want to confirm fulfillment details in writing ahead of the service.

No pattern of serious complaints was identified across the reviewed platforms. The review volume (22 Google reviews) is relatively modest, which limits the statistical weight of the aggregate rating.

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Ownership

East Lake Mortuary is independently owned. It was established in 2005 and is not affiliated with any corporate funeral home chain. No information about the founding family, current ownership names, or generational history was available in the data reviewed.

Independent ownership generally means that families deal directly with the owner-operators rather than with corporate staff, and that pricing is not subject to centralized corporate pricing structures.

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Accreditations

• BBB Status: East Lake Mortuary has a BBB business profile but is not BBB Accredited. No complaint history or BBB rating was visible in the available data.
• Professional memberships, awards, and state licensing information were not available in the data reviewed. Arizona funeral homes are licensed through the Arizona State Board of Funeral Directors and Embalmers; families can verify licensure directly with that board.

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Conclusion

East Lake Mortuary is a small, independently owned Phoenix funeral home with a consistent track record of compassionate, professional service based on available reviews. It is best positioned as a mid-range, community-oriented option — accessible in price, attentive in service, and without the corporate overhead of larger chains. The primary considerations worth noting are the limited office hours (weekdays only, 8:30 AM–4:30 PM), the absence of a publicly available price list, and a modest review volume that makes it harder to draw broad conclusions. Families should request the General Price List upfront and confirm all vendor orders in writing before the service date.