Family Burial & Cremation is an independently owned, family-operated cremation and funeral provider located in Mesa, AZ, distinguished by its long tenure in Maricopa County and its consistently personal, staff-centered service approach. The provider has been operating since 1985, giving it roughly four decades of service to the greater Phoenix area. It holds a 4.8/5 rating on Google across 57 reviews and offers a notably broad service menu for a smaller independent operation, including veterans services, international funeral shipping, private autopsies, and body donation coordination.
Locations
237 S Sirrine, Suite 1 — Mesa, AZ 85210 Phone: (480) 464-8728 Hours: Monday–Friday, 8:00 AM–5:00 PM
This is the provider's single listed location and serves as its primary facility. The Downtown Mesa business directory also references a secondary mailing or administrative address at 100 N. Center Street, Mesa, AZ 85201, with slightly reduced public hours (Monday–Thursday 9:00 AM–4:30 PM; Friday 9:00 AM–12:00 PM), though this does not appear to be a full service facility. No on-site crematory or owned cemetery is mentioned in the available data.
Services
Family Burial & Cremation offers a wider range of services than its modest office footprint might suggest. Per the provider's website, the following are listed:
- Cremation services — including direct cremation
- Traditional burial services
- Veterans services
- Personalization options
- Headstones
- Cremation urns (including an online urn store)
- Funeral caskets
- Private autopsy arrangements
- Body donation coordination
- Death certificate assistance
- International funeral shipping
- Hospice care coordination
- Pre-planning — online pre-planning form and checklist available; noted as informational in scope
- Grief support resources — including resources specifically for children
- LGBTQ-friendly care
- Mexican consulate assistance — a notable capability for families navigating cross-border arrangements
The website also lists obituary hosting, flower delivery coordination, and Social Security benefits guidance as supplementary resources.
Pricing
No General Price List (GPL) data was available for this profile, and no specific pricing figures were published in the reviewed third-party sources. Funeralocity lists the provider and may carry current pricing estimates; families are encouraged to check there or contact the provider directly at (480) 464-8728 to request a price list, which funeral homes are required by the FTC Funeral Rule to provide upon request.
One reviewer did note that prices "worked with our situation, meaning they were very affordable," suggesting the provider positions itself at the accessible end of the local pricing spectrum, though no specific figures can be confirmed from the available data.
Reviews
Family Burial & Cremation holds a 4.8/5 rating on Google based on 57 reviews, and a presence on Yelp with 12 reviews and multiple mentions of "love and caring." Ever Loved also carries reviewer feedback including a mention of reviewer Katherine Matthews, who described staff as "extremely polite and sincere."
Dominant positive themes across platforms:
Personal responsiveness of Frank — A staff member named Frank is cited by name in nearly every available review. Reviewers describe him as immediately accessible, warm, and proactive. Charles W. wrote: "In this day and age where so much is automatic recorded information and the lack of the human element, this is amazing." Lisa Clifton noted: "The first time I spoke with Frank, I knew I was calling the right place."
Compassionate handling during difficult circumstances — Multiple reviewers emphasize that Frank and his team went beyond transactional service. Ashton Eghtesadi noted that Frank offered to hold a friend's remains until out-of-state family could return to Arizona — described as "an incredibly kind thing to do." Luchia Nanami wrote: "Frank has helped more than anyone knows. The kindest man I've met."
Accessibility and affordability — Noemi Madrid noted that Frank "made himself available at every phone call and request" and that pricing "worked with our situation." This theme of accessibility — both financial and personal — appears consistently.
Notable negatives or concerns:
No specific negative reviews or complaint patterns were identified in the available data. The review volume (57 on Google, 12 on Yelp) is relatively modest, which limits the breadth of the feedback picture. Families are encouraged to consult multiple platforms for the most current picture.
Ownership
Family Burial & Cremation is independently owned and is not affiliated with any corporate funeral chain. The provider's website describes it as family-owned and states it has been in operation since 1985, indicating roughly 40 years of continuous service in the Mesa area. The BBB profile lists the business as 21 years old, which is inconsistent with the 1985 founding date on the website; this discrepancy is worth noting but may reflect a registration date rather than actual founding. No generational ownership details or founder names are provided in the available data beyond the prominent role of staff member Frank in day-to-day operations.
Accreditations
The BBB profile shows that Family Burial & Cremation is not BBB Accredited. The BBB listing includes three alerts, one of which specifically references a "failure to have a required competency license." This is a meaningful concern that families should investigate directly with the provider and, if needed, with the Arizona State Board of Funeral Directors and Embalmers, which oversees licensing in the state. No professional memberships, awards, or additional accreditations were identified in the available data.
Conclusion
Family Burial & Cremation presents as a budget-to-mid-range independent provider with a strong reputation for personal, compassionate service — particularly through the consistent efforts of a staff member named Frank — and a service menu that is notably broad for its size, including international shipping, private autopsies, veterans care, and LGBTQ-friendly and Mexican consulate services. The provider's high Google rating and consistent reviewer praise make it worth serious consideration for families seeking accessible, human-centered care in the Mesa area. However, the BBB alert regarding a licensing compliance issue warrants direct follow-up before committing, and the absence of published pricing requires families to request a GPL proactively.
This report was generated using publicly available information including licensing records, pricing data, and consumer reviews. It is provided for informational purposes only and does not constitute an endorsement or recommendation.
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