Arizona Pet Mortuary — Consumer Profile
Arizona Pet Mortuary is an independently owned, family-operated pet cremation provider in Mesa, AZ, founded in 1993 by a retired U.S. Air Force veteran and distinguished by over three decades of continuous service to the East Valley. The business holds a perfect 5.0/5 rating across 84 Google reviews and has maintained BBB accreditation since 1999. Cremation with ashes returned is offered starting at $175, placing the provider at an accessible price point for pet owners in the Phoenix metropolitan area.
Locations
Primary (and only known) location:
| Detail | Information |
|---|---|
| Address | 929 E. Juanita Ave., Suite 112, Mesa, AZ 85204 |
| Phone | (480) 899-8855 |
| Hours | Monday–Wednesday, 8:00 AM – 6:00 PM (additional days not confirmed in available data) |
| Service Area | Mesa, Tempe, Gilbert, Chandler, and the broader East Valley |
The business operates from a suite location and serves the Southeast Valley of the greater Metropolitan Phoenix area. The location page on the provider's website notes service coverage across South East Valley communities.
Services
Arizona Pet Mortuary focuses exclusively on after-life care for pets. Per the services page, offerings include:
- Cremation with ashes returned — individual cremation with the pet's ashes returned to the owner in a selected urn
- Communal cremation — a lower-cost option without ashes returned (pricing noted as available but not fully published in retrieved data)
- Urns and memorial products — a variety of urns with customization options, including paw print keepsakes and memorial charms
- Same-day drop-off — multiple reviewers reference same-day drop-off availability with 2–3 day turnaround for ashes
The business is legally registered as APM/Couts Enterprises, Inc. No on-site cemetery or burial services are mentioned in the available data, despite the BBB listing the business under the "Pet Cemetery" category.
Pricing
Pricing information is sourced from the Arizona Pet Mortuary services page. Full pricing details for communal cremation and add-on products were truncated in the available data, but the following is confirmed:
Cremation Options
| Service | Price Range |
|---|---|
| Cremation with Ashes Returned (includes urn) | $175 – $250 |
| Communal Cremation | Not fully published in available data |
The $175–$250 range for individual cremation with ashes returned is the primary published price point. Pricing appears to vary by pet size. Families seeking a full price list for urns, charms, and paw print products are encouraged to consult the products section of the website or call directly at (480) 899-8855.
Reviews
Arizona Pet Mortuary holds a 5.0/5 rating based on 84 Google reviews and 17 reviews on Yelp. The business also has a presence on Facebook with 523 page likes and 86 check-ins.
Dominant Positive Themes
Staff compassion and personal attention — David (the owner's son) is mentioned by name across numerous reviews as empathetic, patient, and supportive during a difficult time. Jason Thacker wrote that David "was patient and straight forward about the options, cost, and process" and "very empathetic" at drop-off. Michelle Baginski noted he was "really kind" when she arrived the morning after losing her cat.
Affordability and transparency — Sienna Villalobos specifically cited "affordability" as a meaningful factor, and the published pricing range supports this as a value-accessible option in the market.
Quality of memorial products and turnaround time — Multiple reviewers praised the presentation of ashes, urn selection, and paw print keepsakes, as well as the 2–3 day return window. Joshua Hesson noted he was not expecting "the amount of quality products that they offer."
Notable Negative Reviews or Concerns
No specific negative reviews or complaint patterns appear in the data available for this profile. The BBB profile exists and accreditation is confirmed, but individual complaint records were not retrieved. Families may wish to review the BBB profile directly for any filed complaints.
Ownership
Arizona Pet Mortuary is independently owned and operated under the legal entity APM/Couts Enterprises, Inc. The business was founded in 1993 by Terry Couts, who launched the service after retiring from the United States Air Force, having identified a gap in after-life pet care services in the East Valley. His son David has since joined the business. The operation is a two-generation, family-run enterprise with no known corporate affiliation.
Accreditations
| Credential | Detail |
|---|---|
| BBB Accreditation | Accredited since August 19, 1999 |
No additional professional memberships, industry awards, or state licensing details were present in the available data.
Conclusion
Arizona Pet Mortuary is a long-established, family-run provider that occupies the budget-to-mid-range segment of the East Valley pet cremation market, with individual cremation starting at $175 and a consistent record of compassionate, personalized service. Its near-perfect review ratings across multiple platforms and 30-plus years of continuous operation under the same family suggest meaningful stability and community trust. Families evaluating this provider will find limited publicly published pricing detail for add-on products and communal cremation, so a direct phone call to confirm full costs is advisable before making a decision.
This report was generated using publicly available information including licensing records, pricing data, and consumer reviews. It is provided for informational purposes only and does not constitute an endorsement or recommendation.
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