All Pets Great & Small Cremation Service — Consumer Profile

All Pets Great & Small Cremation Service is an independently, family-owned pet cremation provider founded in Mesa, Arizona in 2004, and is the only fully licensed and operational pet crematory in the East Valley. The business holds a 4.6/5 rating on Google across 113 reviews and a 41-review presence on Yelp. In addition to standard flame cremation, the provider offers aquamation (alkaline hydrolysis), a water-based alternative marketed for its lower environmental impact.

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Locations

Detail	Info
Address	5357 E Main St, Mesa, AZ 85205
Phone	(480) 668-8500
Hours	Monday–Friday: 9:00 AM – 5:00 PM
Service Area	Valley-wide, seven days a week
Email	Infoallpetsaz@gmail.com

This is the single, primary facility. The provider's website describes it as a fully licensed and operational pet crematory, meaning cremations are performed on-site rather than transported to a third-party facility.

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Services

According to the provider's website, services include:

• Private/Witness Cremation — Families may be present during the cremation process, including at placement and ash removal. Multiple reviewers specifically cited this option as meaningful.
• Standard Cremation — Individual cremation without family attendance.
• Aquamation (Alkaline Hydrolysis) — A water-based alternative to flame cremation. The website notes lower carbon emissions and no smoke as distinguishing features. This is an uncommon offering among pet cremation providers.
• Burial — Listed as an available service; facility-specific details are not provided in available data.
• Pet Urns — A dedicated urns section is listed on the website.
• Memorial Keepsakes — Referenced in third-party listings.
• Transportation/Pickup — Services are offered valley-wide, suggesting pickup from homes, veterinary offices, and emergency clinics is available.
• Pre-Planning — Not referenced in available data.
• Veterans Services — Not referenced in available data.

The provider's website states that a strict chain-of-custody procedure is followed from receipt of the pet through return of cremated remains, and that families are assured they will receive only their own pet's ashes.

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Pricing

No General Price List (GPL) data was available in the provided information, and specific pricing does not appear on the provider's website. One third-party review on BirdEye describes the service as "priced right," but no dollar figures are cited in any available source. Families should contact the provider directly at (480) 668-8500 to request a full price list before making a decision.

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Reviews

All Pets Great & Small holds a 4.6/5 rating on Google based on 113 reviews, and is listed on Yelp with 41 reviews. The Nextdoor profile includes community recommendations, and MapQuest reviewers echo broadly positive sentiment.

Positive Themes

1. Staff compassion and personal engagement Multiple reviewers emphasize that staff treated their pets — and their grief — with genuine care. Staff members named in reviews include Andy, Brooke, and Jeff. Edwin Moncado wrote that Brooke "comforted us over the phone" before the family even arrived. Angela Rena noted that Andy "showed so much compassion and care" and allowed the family time to grieve during drop-off. Lance Motta-Vilensky wrote that Jeff "made us feel like our pet and us really mattered to him."

2. The private/witness cremation experience A recurring theme across platforms is the value families placed on being present during the process. Yelp reviewers noted finding it "cathartic" to witness placement and ash removal. A testimonial on the provider's website describes a witness cremation as "a dignified and loving departure."

3. Responsiveness during out-of-town and emergency situations Rita Greiner described losing a pet while visiting Arizona from out of state and noted that the family's research led them to All Pets when they were unsure how to manage the situation remotely — reflecting the provider's capacity to handle time-sensitive, emotionally complex circumstances.

Negative Reviews and Concerns

No specific negative reviews or complaint patterns were identified in the available data. The volume of reviews on Google (113) and the consistency of positive sentiment across multiple platforms suggest the absence of a documented complaint pattern, though the data provided does not include a full review breakdown.

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Ownership

All Pets Great & Small is an independently owned, family-operated business. According to the About Us page, the company was founded in 2004 by the Cooper family. Leonard Cooper is a former wildlife field supervisor with the Arizona Game and Fish Department; his wife, Jane Cooper, was an elementary school teacher for 30 years. Their son, L.J. Cooper, holds experience in the funeral industry and is listed as the owner/operator. The Cooper family's stated motivation for founding the business was a combination of their love of animals, L.J.'s professional background in funeral services, and a desire to serve pet owners in the East Valley. The business has no known corporate parent or chain affiliation.

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Accreditations

Detail	Status
BBB Accreditation	Not BBB Accredited
BBB Rating	Not available in provided data
State Licensing	Website states the facility is "fully licensed" as a pet crematory in Arizona
Professional Memberships	Not referenced in available data
Awards	Not referenced in available data

The lack of BBB accreditation is worth noting, though it reflects a business decision not to pursue membership rather than a record of unresolved complaints. Families can review the BBB profile directly to check for any filed complaints.

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Conclusion

All Pets Great & Small is a well-regarded, family-run pet cremation provider that occupies a distinctive position in the East Valley as the area's only fully licensed on-site pet crematory, with a 20-year operating history and consistently strong reviews across multiple platforms. The availability of witness cremation and the uncommon option of aquamation make it a meaningful choice for families who want either greater involvement in the process or an environmentally lower-impact alternative. The primary gap for prospective clients is the absence of published pricing; families should request a detailed price list by phone or email before making commitments, particularly for aquamation services, which can carry a premium over standard cremation in other markets.