Lietz-Fraze Funeral Home & Pet Crematory — Consumer Profile

Lietz-Fraze Funeral Home & Pet Crematory is a family-owned, independent funeral home and crematory operating across two locations in northwestern Arizona — Kingman and Lake Havasu City — and is among the longest-established providers in the region. Founded in 1967, the home describes itself as the oldest funeral home and crematory in Lake Havasu City, with over 55 years of continuous community service. The Lake Havasu City location carries a 4.8/5 rating on Google across 85 reviews, while the Kingman location holds a 4.7/5 across 26 reviews, reflecting consistently positive family experiences across both sites. The firm also operates a dedicated pet crematory service under the "Beloved Pets" banner, a capability not universally offered by funeral homes in this market.

---

Locations

Lietz-Fraze operates two full-service locations, both staffed 24 hours a day, seven days a week.

Lake Havasu City — Primary/Flagship Location

• Address: 21 Riviera Blvd, Lake Havasu City, AZ 86403
• Phone: (928) 855-4949
• Pet Crematory Line: (928) 855-4450
• Hours: Open 24 hours
• Google Rating: 4.8/5 (85 reviews)

This is the founding location, established in 1967, and is described on the provider's website as the oldest funeral home and crematory in Lake Havasu City.

Kingman Location

• Address: 1701 Stockton Hill Rd #B, Kingman, AZ 86401
• Phone: (928) 753-2555
• Pet Crematory Line: (928) 753-2555 (shared line)
• Hours: Open 24 hours
• Google Rating: 4.7/5 (26 reviews)

---

Services

According to the Lietz-Fraze website, the firm offers a range of services including:

• Cremation — The home operates its own on-site crematory, which allows families to keep the cremation process within a single, known provider rather than outsourcing to a third party.
• Burial services — Traditional burial arrangements are available, though no owned cemetery is mentioned in the available data.
• Celebration of Life — Listed as a distinct service offering on the services page.
• Veteran Services — Specifically listed as a service category on the services page.
• Social Security Benefits assistance — The firm offers guidance on navigating Social Security survivor benefits, a practical resource for families.
• Obituary support — Obituaries are published through the website, with separate listings for Lake Havasu and Kingman.
• Pre-planning / Pre-need — Families can plan ahead online, including what appears to be online purchase capability for pre-need arrangements.
• Pet Cremation ("Beloved Pets") — A dedicated pet crematory service is available at both locations, serving families who have lost companion animals.

---

Pricing

No General Price List (GPL) data was available in the provided information, and the Lietz-Fraze website does not appear to publish itemized pricing online. Under FTC Funeral Rule requirements, a GPL must be made available in person upon request at either location. Families are encouraged to ask for the GPL before committing to any arrangement.

No verified third-party pricing data was available for this provider at the time of writing. Prospective families should contact the Kingman location at (928) 753-2555 or the Lake Havasu City location at (928) 855-4949 to request specific pricing before making decisions.

---

Reviews

Across both locations, Lietz-Fraze holds strong aggregate ratings: 4.8/5 from 85 reviews in Lake Havasu City and 4.7/5 from 26 reviews in Kingman. The review base is modest in Kingman but robust enough in Lake Havasu to be meaningful.

Dominant Positive Themes

1. Compassionate, personalized staff care Multiple reviewers describe staff going well beyond routine service. Lindsay Reynolds wrote that the home "treated our family with kindness, respect, and genuine care," and Janelle Bruinsma noted that staff "decorated and showed my mom's true personality." Cori Coates, managing arrangements from out of state as an only child, described staff as "selfless" and said they guided her through a process she had never navigated before.

2. Specific staff members cited repeatedly Several individual staff members are named across reviews, a strong signal of consistent personal service:

• Hana — praised by Timothy Meister for keeping the family informed "every step with clear, kind updates" and by Lindsay Reynolds as "absolutely amazing—so sweet, patient, and thoughtful."
• Kristen — credited by Rachel McDowell for personally ensuring a family member was transferred to the correct funeral home after an administrative error elsewhere, and by Janelle Bruinsma for working through arrangements during a terminal illness.
• Danielle/Danelle — recognized by both Maureen Warkentine and Kathy Niemeyer at the Kingman location for patience and sensitivity, including in a case involving the sudden loss of a 19-year-old.
• Krista — described by Matthew Durbin as "prompt, professional, and above all, caring."
• Nate — mentioned alongside Danelle at the Kingman location for treating the family "just like family."

3. Handling of complex logistics Timothy Meister noted that the staff transferred a pre-need California insurance package without difficulty, and managed a long-distance transport to California smoothly. Rachel McDowell's review highlights the home's willingness to correct a misdirection error made by another provider — an uncommon level of service coordination.

4. Pet cremation care One reviewer ("Panda LovesYou") noted that the pet crematory staff were "very informative and very nice" during a difficult day, suggesting the Beloved Pets service is handled with similar attentiveness.

Notable Negative Reviews or Concerns

No negative reviews or complaint patterns appear in the available review data. The review samples provided are uniformly positive. Families should note, however, that the Kingman location has a smaller review base (26 reviews), which limits the statistical depth of that sample.

---

Ownership

Lietz-Fraze Funeral Home is independently and family-owned. According to the provider's website, it has been in continuous operation since 1967, making it over 55 years old. It describes itself as "Family Owned & Operated" and is not affiliated with any corporate funeral consolidator. No specific founding family names or generational succession details are provided in the available data.

---

Accreditations

• BBB Status: Lietz-Fraze is not BBB accredited. A BBB profile exists, but no rating or accreditation status is confirmed in the available data. Families who prioritize BBB accreditation as a trust signal should take note, though non-accreditation alone is not indicative of any service issue.
• Professional memberships, state licensing, and awards: No specific data was available in the provided information.

---

Conclusion

Lietz-Fraze Funeral Home & Pet Crematory is a well-established, independently owned provider that occupies a mid-range position in the northwestern Arizona market, with over five decades of community presence and consistently strong reviews across two locations. Its key strengths are its on-site crematory, dedicated pet cremation service, capable long-distance coordination, and a staff that reviewers describe with notable consistency as compassionate and personally engaged. The primary area worth monitoring is the absence of publicly available pricing, which requires families to make direct contact before comparing costs — a reasonable step but one that adds friction during an already stressful time.