Lake Havasu Memorial Gardens — Consumer Profile

Lake Havasu Memorial Gardens is an independently owned combination cemetery and funeral home in Lake Havasu City, AZ, and is the city's primary dedicated memorial grounds — though it carries notable concerns about grounds maintenance and customer service that families should weigh carefully. The facility holds a 2.6/5 rating across 14 Google reviews, with a 1.0/5 rating based on 2 reviews on Mohave Local. Established in the early 1970s, the property covers approximately 10 acres and includes both cemetery grounds and funeral services under one roof.

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Locations

Lake Havasu Memorial Gardens (Primary Location) 1698 Deer Run Dr, Lake Havasu City, AZ 86404 📞 (928) 392-3969

• Hours: Monday–Friday, 9:00 AM – 6:00 PM (after-hours availability not confirmed in available data)
• Grounds: A 10-acre parcel situated with views of Lake Havasu, per MapQuest's listing description
• Facility type: Combined cemetery and funeral home on a single property

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Services

Per the provider's listing page and review data, services appear to include:

• Burial services, including plot sales and interment (stacked/companion casket plots noted by reviewers)
• Cremation services, including cremation name plates and related memorial items
• Cemetery grounds — owned on-site, meaning burial and grounds management are handled by the same operator
• Veterans section — a dedicated veterans burial area is referenced in multiple reviews, though its current condition has been disputed (see Reviews section)
• Pre-planning/plot purchase — at least one reviewer references advance plot purchase

No data was available to confirm whether an on-site crematory is operated, or whether full funeral direction (embalming, viewing, transport) is conducted on premises.

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Pricing

No General Price List (GPL) data was available for this provider in the source materials. The provider's website does not appear to include a publicly accessible pricing page based on available data. No third-party pricing benchmarks were present in the source data.

Note for families: Under the FTC Funeral Rule, funeral homes are required to provide a General Price List upon request, in person or by phone. Families are encouraged to request itemized pricing before making any commitments.

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Reviews

Platform	Rating	Review Count
Google	2.6 / 5	14
Mohave Local	1.0 / 5	2
Yelp	Not confirmed	—

The overall review picture is mixed, leaning negative across platforms.

Positive Themes

• Helpful staff interactions: Barry Alexander noted that staff "answered all our questions" during a plot purchase, and Randy Hiebert reported that staff "did a great job" at his mother's burial.
• Cremation memorial work: Sherry Sneed specifically praised a staff member named Michelle for her work on a cremation name plate, describing the result as "beautiful."
• Historical service quality: At least one long-term reviewer acknowledged that earlier service and grounds quality — prior to a change in ownership — were notably better.

Notable Negative Reviews and Complaint Patterns

Two separate 1-star reviews describe a consistent pattern of grounds neglect and inadequate accountability under the current owner, identified by name as Jerome:

• Donna Francis reports that a vehicle on the grounds drove over and damaged her father's (a veteran's) headstone. She states she has video documentation of the incident, but that staff denied it occurred. After escalating through multiple levels of management, the matter was not resolved to her satisfaction.

• Joni Weiss describes both the veterans section and the broader cemetery as "ill kept" as of 2019, contrasting this with the well-maintained grounds she observed at her father's burial in 1999. She attributes the decline to the current owner, Jerome, and specifically references a failure to uphold what she describes as an "Eternal Care" contract.

These two reviews raise overlapping concerns about physical grounds maintenance, responsiveness to complaints, and honoring long-term care commitments — all of which are meaningful considerations for families purchasing burial plots or planning interments.

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Ownership

Lake Havasu Memorial Gardens is listed as independently owned. The property is described as Lake Havasu City's cemetery, established in the early 1970s, making it one of the area's oldest and most established memorial facilities. Reviewer accounts suggest the business has changed hands at least once — the current owner is referred to by name as Jerome in at least one review — with reviewers noting a decline in standards following that transition. No corporate parent company is associated with this provider. The Altogether Funeral platform hosts the listing but does not appear to indicate ownership of the facility.

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Accreditations

• BBB Status: Not BBB Accredited. A BBB profile exists; families can visit that page to check for any filed complaints.
• No professional membership data (e.g., NFDA, ICCFA) was available in the source material.
• The property is documented in the Arizona Memory Project as part of a historic cemetery inventory conducted by the Pioneer Cemetery Association.

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Conclusion

Lake Havasu Memorial Gardens occupies a unique position as Lake Havasu City's established, long-standing cemetery, and for many local families it may be the primary option for in-ground burial within the community. However, the low aggregate ratings across multiple platforms — driven specifically by documented concerns about grounds maintenance, headstone damage, and unresolved complaints — are substantive enough that families should approach with care, particularly those considering long-term burial plots or those with veterans to inter. Families are advised to visit the grounds in person before committing, request a written explanation of any perpetual or eternal care obligations, and obtain a full itemized price list before signing any contracts.