Bradbury Memorial Center — Consumer Profile

Lake Havasu City, AZ

Bradbury Memorial Center is an independently owned, full-service funeral home in Lake Havasu City, Arizona, distinguished by a near-perfect online rating and a stated commitment to transparent, package-based pricing. The center holds a 4.9/5 rating across 46 Google reviews and serves families throughout Mohave County, including Bullhead City, Kingman, Fort Mohave, and Parker. One confirmed negative review describing serious service failures and an unresolved refund is worth noting alongside its otherwise strong reputation.

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Locations

Bradbury Memorial Center (Primary/Only Location) 3317 Highway 95 N, Lake Havasu City, AZ 86404 Phone: (928) 466-9111 (secondary contact listed: 701-367-4073) Hours: Open 24 hours, 7 days a week

Facility features noted:

• Wheelchair accessible
• Pet friendly
• Described on the provider's website as "Lake Havasu City's newest and finest funeral home"
• Online amenities available (obituaries, flower ordering, and digital arrangement tools listed on site)

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Services

Per the Bradbury Memorial Center website, the following services are offered:

• Cremation services
• Burial services
• Memorial and celebration-of-life services
• Pre-arrangement planning (the site includes a dedicated section for pre-arranging a funeral or cremation, and notes the ability to transfer pre-arranged services from other funeral homes)
• Veterans services (a dedicated veterans section is listed on the site's navigation)
• Grief and arrangement guidance (staff described as funeral directors and counselors)
• Online arrangement tools and obituary hosting
• Flower delivery coordination

The data available does not confirm whether Bradbury Memorial Center operates an on-site crematory or owns a cemetery.

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Pricing

No General Price List (GPL) data was available for this profile. The center's Yelp listing notes that pricing is structured into packages "so there is no hidden cost," and a Google reviewer (Crystal Gatlin) describes "first class services at an excellent rate." Specific package prices and itemized costs were not available in the data provided.

For current pricing, families can visit the service packages page on the provider's website or request a GPL directly from the funeral home, which Arizona law requires them to provide upon request. Third-party pricing comparisons may be available through Funeralocity.

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Reviews

Aggregate ratings:

• Google: 4.9/5 (46 reviews)
• Yelp: 13 reviews (aggregate score not confirmed in provided data)
• Ever Loved profile and Facebook page also list reviews

Positive Themes

1. Staff responsiveness and availability Multiple reviewers single out staff members by name for their availability around the clock. Tonya Rivello writes: "Naomi answers her phone no matter the time of day or night and is always willing to help with anything." Ron Hill similarly notes interactions with Naomi, Charles, Jennifer, and William as uniformly positive.

2. Compassionate, personalized care William Lucas describes the staff as treating his family "with such kindness after the passing of my wife," including a thoughtful gesture: "They were kind enough to offer us the courtesy of taking her fingerprint for us." Jeffrey Wanamaker (via Ever Loved) described the experience as "remarkably personal and professional."

3. Smooth process management under stress Crystal Gatlin, who notes her family has used Bradbury "several times," highlights communication and support as standout qualities: "They offer first class services at an excellent rate and are attentive in helping make decisions that were best for our family."

Notable Negative Review

One 1-star review from Martha Petersen on Google describes a significantly negative experience that warrants attention:

"Mistakes included not being able to have a visitation, which we paid for, as well as a completely botched print that was to be used for memorial purposes. It was so awful that we were promised a FULL refund. However, 2½ months later, we have been ghosted completely. We are now pursu[ing further action]."

This review raises two specific concerns: a failure to deliver a paid service (visitation), an error with a memorial keepsake (fingerprint), and an alleged failure to follow through on a promised refund. Families should note that this review stands in direct contrast to the otherwise consistent pattern of praise — but the specifics described (unresolved refund, lack of follow-up contact) are substantive enough to merit awareness.

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Ownership

Bradbury Memorial Center is independently owned, not affiliated with any corporate funeral home chain. The co-owners identified in the data are Charles Marchand (General Manager and Co-Owner) and a co-owner listed in the staff data as "Funeral Coordinator and Co-Owner" (name not fully provided in available records). Staff member Naomi is prominently mentioned across multiple reviews in a coordinating or management role, though her title is not confirmed in the provided data. A founding year is not available in the data provided.

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Accreditations

• Lake Havasu Area Chamber of Commerce member — the business is listed in the chamber's active member directory
• BBB status: No BBB accreditation or rating specific to this business was confirmed through the available data. Families can search the BBB directory directly
• MapQuest describes Bradbury as "award-winning", though the specific award(s) are not identified in any source
• State licensing details and professional membership affiliations (e.g., NFDA, AFDA) were not available in the provided data

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Conclusion

Bradbury Memorial Center occupies a mid-range position in the Lake Havasu City market, presenting itself as a locally owned alternative to larger corporate providers, with competitive package pricing and consistent praise for personal, responsive service. The center's strengths — staff accessibility, compassionate care, and a smooth arrangement process — are well-documented across dozens of reviews and multiple platforms. However, one detailed negative review describing undelivered services and an unresolved refund is worth taking seriously; families considering Bradbury may wish to get service commitments and refund terms in writing before finalizing arrangements.