Sutton Memorial Funeral Home is an independently owned, full-service funeral home and crematory in Kingman, AZ, distinguished within the local market by its on-site crematory capability. The funeral home holds a 2.8/5 rating on Google based on 26 reviews and an 18-review profile on Yelp, reflecting a notably divided customer experience. No General Price List (GPL) data was available for this profile, so specific pricing figures cannot be confirmed.

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Locations

Sutton Memorial Funeral Home 1701 Sycamore Ave, Kingman, AZ 86409 Phone: (928) 757-4022 Hours: Monday–Wednesday 9:00 AM – 4:00 PM (limited hours noted; 24-hour on-call availability is standard for funeral homes but not confirmed in available data)

This is the sole known location. The business is listed across third-party directories — including Ever Loved, Parting, and Funeralocity — under the name "Sutton Memorial Funeral Home and Crematory," indicating an on-site crematory, though this is not explicitly confirmed on the provider's own website.

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Services

According to the Sutton Memorial website, the funeral home offers the following services:

• Cremation services
• Burial / traditional funeral services
• Memorial and personalized ceremonies — described as customizable from simple to elaborate
• Permanent memorialization
• Veterans' services — listed as a dedicated service category on the website
• Pre-planning — informational in nature; an online pre-planning form and checklist are available, though no indication of funded pre-need contracts is provided
• Grief support resources — including an online "365 Days of Grief Support" program and community events
• Flowers and sympathy gifts — same-day local delivery noted

The funeral home's listing as a "crematory" on multiple third-party directories suggests cremation may be performed on-site, which would be a meaningful operational distinction. Families interested in confirming this should ask directly.

One reviewer noted limited payment options, and no mention of financing partnerships appears in the available data.

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Pricing

No General Price List data was located for this profile. Pricing information may be available through Funeralocity or Parting, where third-party pricing comparisons for Kingman-area providers are sometimes published. Families are encouraged to request the GPL directly from the funeral home — funeral homes are required by the FTC Funeral Rule to provide it upon request, in person or by phone.

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Reviews

Sutton Memorial carries a 2.8/5 on Google across 26 reviews and has 18 reviews on Yelp, reflecting a polarized reputation. A listing also exists on Ever Loved with at least one positive note from a reviewer named Dillon Waller describing "very nice staff."

Positive themes:

• Compassion and professionalism during difficult moments. Patti Asher (Google, 5/5) wrote: "Everyone was very courteous and very professional. I was not dealing well with the loss of my husband, but they all were kind, patient, and professional with me."
• Attentiveness to special requests. Kourtney Hrdlicka-Lettau (Google, 5/5) described a multi-state transfer from California and noted staff accommodated a request to separate cremated remains for a veterans memorial in Nevada.
• Staff named in positive reviews. Yelp reviewers specifically cited staff members Justin and Rocky by name: "Thank you Justin and Rocky for your patience, love and kindness you extended to my family during the hardest time of our lives."

Notable negative reviews and complaint patterns:

Two 1-star Google reviews raise concerns serious enough to flag for prospective families:

• Staff conduct and accuracy. Dari Nielson (Google, 1/5) described the funeral director "Jamie" as lacking compassion and professionalism, and alleged she received false information that was later corrected by a competing funeral home. Nielson ultimately used Lietz-Fraze instead.
• Communication failures around cremation. Marsha S. (Google, 1/5) described a deeply troubling experience after the death of her child: the funeral home allegedly failed to call when the deceased was picked up from the medical examiner, failed to notify the family before cremation proceeded, and the cremation had been completed before the family was informed. This type of failure, if accurate, represents a significant breakdown in standard care protocols.

The combination of these two reviews — one citing misinformation and one citing a missed notification before cremation — suggests families considering Sutton Memorial should establish explicit written or verbal communication agreements about timelines and notifications at the time of arrangement.

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Ownership

Sutton Memorial Funeral Home is independently owned. No parent company, corporate ownership chain, or affiliation with a consolidator such as Service Corporation International (SCI) or Dignity Memorial was identified in the available data. No founding year or ownership history details were available in the provided sources.

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Accreditations

• BBB: Sutton Funeral Home has a BBB profile but is listed as not BBB Accredited. No BBB rating or complaint count could be confirmed from the available data.
• Professional memberships, state licensing, and industry awards: No information was available in the provided data.

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Conclusion

Sutton Memorial Funeral Home occupies a mid-range position in the Kingman market as the only locally identified funeral home with a crematory on-site, which may benefit families seeking cremation services without third-party transfer. However, its 2.8/5 Google rating reflects a meaningfully divided record — some families report warm, attentive care, while others describe serious communication failures and inconsistent staff professionalism. Families who proceed with Sutton Memorial would be well-served by confirming all arrangements and notification expectations in writing, particularly around cremation timing.