Lasting Paws Pet Memorial Services is an independently owned, multi-location pet aftercare provider serving the greater Phoenix and Flagstaff, Arizona areas, specializing exclusively in pet cremation and memorial services. The Glendale location holds a 4.8/5 rating on Google across 140 reviews, reflecting consistently strong family satisfaction. The company operates care centers across Arizona, Colorado, New Mexico, and Utah, positioning it as a regional network rather than a single-location provider. Pricing data was not available in the provided materials, but the breadth of services — including aquamation, private witnessed cremation, and custom memorial products — suggests a mid-range to premium offering within the pet aftercare market.
Locations
Lasting Paws recently relocated its Phoenix-area operation and now operates two Arizona care centers:
Glendale, AZ (Primary Arizona Location) 5644 N 53rd Ave, Glendale, AZ 85301 Phone: (833) 266-1215 Hours: Monday–Friday, 9:00 AM–5:00 PM 4.8/5 on Google (140 reviews) | 38 reviews on Yelp Service area: Phoenix, Peoria, Surprise, Avondale, Goodyear, Sun City, and Tolleson
Flagstaff, AZ Flagstaff, AZ 86004 Phone: (928) 440-4007 Hours: Monday–Friday, 7:00 AM–3:00 PM 4.5/5 on Google (26 reviews) Service area: Sedona, Williams, Bellemont, Parks, and Kachina Village
Both locations list addresses using a "2026 Powered By Gateway" designation in business directory data, which may reflect a shared facility or co-working arrangement; families seeking to visit in person may wish to confirm the physical address directly with the location before arriving. The Glendale address of 5644 N 53rd Ave is confirmed via Yelp and the provider's own contact page.
Services
According to the Lasting Paws website, the company offers a comprehensive range of pet aftercare services:
Cremation Options
- Private/individual cremation
- Communal cremation
- Private witnessed cremation (families may be present)
- Eco-friendly aquamation (water-based alkaline hydrolysis)
Memorial & Viewing
- Viewing and visitation options prior to cremation
- Custom urns
- Clay and resin paw prints
- Memorial jewelry
- EverAfter Art (described as personalized memorial artwork on the website)
- Online memorials
Additional Services
- Grief support resources
- Pet loss pre-planning
- Home pickup (confirmed in reviews for Flagstaff-area families)
- Coordination with veterinary clinics and in-home euthanasia providers for direct transfer
The company serves dogs, cats, horses, and other companion animals. Notably, the services page describes Lasting Paws as specializing "solely in pet aftercare," distinguishing it from general cremation providers that handle both human and animal remains. No on-site cemetery or burial plots are mentioned in the available data for the Arizona locations.
The company also operates a "Become a Provider" program, suggesting it partners with veterinary clinics and other pet care businesses for referrals and transfers — a common arrangement in the pet aftercare industry.
Pricing
No General Price List (GPL) or itemized pricing data was available in the provided materials. Families are encouraged to contact the Glendale or Flagstaff locations directly for current pricing. Given the range of service tiers — from communal cremation to private witnessed cremation with custom memorial products — costs will vary meaningfully depending on the options selected and the size of the pet.
Reviews
The Glendale location holds a 4.8/5 rating on Google across 140 reviews, and a separate presence on Yelp with 38 reviews. The Flagstaff location carries a 4.5/5 on Google across 26 reviews. Multiple reviewers also reference Lasting Paws positively on MapQuest and Yahoo Local.
Dominant Positive Themes
Quality of memorial products. Several families specifically mention the beauty and care of the urns and keepsakes returned with their pet's remains. Brittney Carpenter wrote: "The urn she was in was absolutely beautiful and couldn't have been anymore perfect." Keila Hernandez, whose dog's remains were shipped to Texas, noted: "The box the ashes came in is beautiful and the clay paw made my husband and I so emotional."
Staff compassion and responsiveness. Staff members Kim, Feather, Corina, Sabrina, and Russ are mentioned by name in reviews. Janelle Bociung described reaching Kim via emergency voicemail on a Sunday: "She wasn't bothered in the slightest that it was a Sunday and answered any and all questions." Thomas Scott (writing on behalf of Stephen Holton) said of the Flagstaff team: "They were so kind and patient with me and explained what I needed to do step by step."
The witnessed cremation experience. Douglas Kult described the private witnessed cremation as therapeutic during grief: "Russ was really great, he spoke to us at length about the death of our pet, he also brought her remains out to us so we could see her again and spend some time with her alone."
Notable Negative Review
One 1-star review from a reviewer identified as Ashley raises a concern about a specific service failure: "After making arrangements and paying in full, we were left sitting outside for over an hour with our baby. No call, no sorry no nothing." This review describes being left waiting with a deceased pet without communication or apology. No pattern of similar complaints is evident in the available review data, and no public response from the company to this review was provided in the source materials. Families may wish to confirm appointment logistics and a direct contact number in advance.
Ownership
Lasting Paws Pet Memorial Services is independently owned. The company's "Our Story" page describes it as founded by pet owners who have experienced pet loss personally, and notes that it "unifies the region's most trusted Pet Aftercare companies and the legacies of their founders," suggesting it may have grown through consolidation of existing local pet cremation businesses. The company operates across Arizona, Colorado, New Mexico, and Utah, indicating a regional footprint. No founding year, named principals, or ownership history beyond this description are available in the provided data. The company does not appear to be affiliated with a publicly traded corporate funeral services conglomerate based on available information.
Accreditations
The BBB profiles found in search results are associated with Lasting Paws entities in Colorado Springs, CO and Albuquerque, NM, both listed as not BBB accredited. No BBB profile specific to the Arizona locations was identified in the provided data. No professional memberships, state licensing details, or industry certifications (such as membership in the Pet Loss Professionals Alliance or the International Association of Pet Cemeteries and Crematories) were referenced in the available materials.
Conclusion
Lasting Paws Pet Memorial Services is a well-regarded regional pet aftercare provider that occupies a mid-range to premium position in the Phoenix and Flagstaff markets, distinguished by its specialization in pet services, breadth of cremation options (including the less-common aquamation and witnessed cremation), and consistently praised memorial products and staff care. The high Google rating across a substantial number of reviews — and the frequency with which specific staff members are named positively — suggests a genuine service culture rather than isolated good experiences. Families should note the absence of publicly available pricing, which makes comparison shopping more effortful, and the single logged complaint about a significant wait with a deceased pet without communication warrants asking about arrival protocols when booking. The lack of BBB accreditation across known profiles is worth noting, though it is not uncommon in the pet aftercare industry.
This report was generated using publicly available information including licensing records, pricing data, and consumer reviews. It is provided for informational purposes only and does not constitute an endorsement or recommendation.
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