Queen of Heaven Catholic Cemetery & Funeral Home — Consumer Profile

Queen of Heaven Catholic Cemetery & Funeral Home is an independently operated, Catholic Church-affiliated full-service funeral home and cemetery network with locations in the Phoenix metro area, distinguished by its explicit integration of Catholic traditions and sacramental practices into all services. The Holy Cross Catholic Cemetery & Funeral Home location at 9925 W. Thomas Road in Avondale holds a 4.1/5 rating across 141 Google reviews, reflecting a generally positive but not uniform experience. The organization opened in 1978 and offers both burial and cremation services alongside online pre-need planning, with a network of affiliated Catholic cemeteries across the greater Phoenix region.

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Locations

The organization operates multiple locations across the Phoenix metro area. The profile data centers on the Holy Cross Catholic Cemetery & Funeral Home in Avondale, which serves as the west-side location. The primary flagship and administrative hub appears to be the Queen of Heaven location in Mesa.

Location	Address	Phone	Notes
Holy Cross Catholic Cemetery & Funeral Home	9925 W. Thomas Road, Avondale, AZ 85392	(623) 936-1710	West Phoenix area; reviewed location
Queen of Heaven Catholic Cemetery & Funeral Home	1562 E. Baseline Road, Mesa, AZ 85204	(480) 892-3729	Flagship location; opened 1978
Holy Redeemer Catholic Cemetery	23015 N. Cave Creek Road, Phoenix, AZ 85024	(480) 513-3243	Cemetery only
All Souls Catholic Cemetery	Listed on network site	—	Cemetery location
Calvary Catholic Cemetery	Listed on network site	—	Cemetery location
St. Francis Catholic Cemetery	Listed on network site	—	Cemetery location

Holy Cross hours (Avondale location): Monday–Friday, 8:00 AM–4:30 PM. The website notes that the chapel at the Holy Cross location is described by reviewers as "beautiful and well kept." All locations are consecrated Catholic grounds.

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Services

Queen of Heaven offers a range of services explicitly framed within Catholic Church teaching and tradition. Per the organization's website, services include:

• Traditional burial with interment in consecrated Catholic cemetery grounds
• Cremation — the site addresses Catholic guidelines around cremation and notes that cremated remains must be treated with reverence in accordance with Church teaching
• Memorial and funeral services — conducted in keeping with Catholic liturgical traditions; an on-site chapel is available
• Veterans' services — a dedicated Honoring Veterans section is listed on the website
• Services for unborn babies — a notably specialized offering listed explicitly on the site, reflecting the Catholic mission
• Grief support resources — including FAQ guides, etiquette tips, Social Security benefit information, and parish leader resources
• Cemetery services — including burial plots, cemetery flowers, and a "Locate a Loved One" tool
• Pre-planning — online pre-need purchase is available; the site includes a preplanning checklist and online form as well as a Bishop's message on the value of advance planning

The organization owns and operates its cemetery properties, meaning burial and interment are handled within the same organization — a meaningful convenience for families who do not wish to coordinate between separate funeral home and cemetery vendors.

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Pricing

No General Price List (GPL) data was available in the provided dataset. The website includes a "Service Pricing" page under the Services navigation, but specific line-item or package pricing was not captured in the source data. No third-party pricing data (e.g., from Parting.com or similar aggregators) appeared in the web results.

Families should request the GPL directly — funeral homes are required by the FTC Funeral Rule to provide it upon request, in person or by phone. Given that this provider is Catholic Church-affiliated and operates its own cemetery, pricing for combined funeral-and-interment packages may differ from standalone funeral home pricing in the local market.

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Reviews

The Holy Cross / Avondale location carries a 4.1/5 rating from 141 Google reviews. The Mesa location has 31 reviews on Yelp and additional feedback on Ever Loved and Facebook.

Positive Themes

Staff attentiveness and compassion is the most consistent theme across positive reviews. Specific staff members praised by name include:

• Robert — cited by Melissa Dowrick for guiding her family "through every step of the way" with "kindness and faith," and by Angela Pereyra as one of the reasons she chose the location
• Bill — mentioned alongside Robert by Angela Pereyra for delivering organized, well-executed services
• Martin Rocha, Funeral Director — praised by Cecilia for "exceptional assistance," "dedication," and "impeccable work" during her mother's funeral planning
• Melissa (Mesa location, Ever Loved) — described as "extremely helpful" and noted for exceeding expectations during an interment

Faith-centered experience is a second recurring positive. Reviewers specifically note that the Catholic context — chapel aesthetics, staff who share the faith, and liturgically informed guidance — provides comfort that secular funeral homes may not offer.

Organizational execution is a third theme. Angela Pereyra noted receiving "several compliments about how organized and beautiful" her father's services were, attributing this directly to the staff.

Notable Negative Feedback

One 1-star review from Leticia Hernandez raises a concern about cemetery grounds management: she describes arriving to find that a new burial had been conducted adjacent to her loved one's grave, with decorations apparently disturbed and "thrown into a spot" in a manner she found disrespectful. She includes photographs and states there was "no need for any decorations to be touched." While this is a single review, it points to a potential operational gap in how the cemetery coordinates new interments relative to neighboring plots and their existing decorations — a matter worth asking staff about directly, particularly for families who plan to maintain decorated gravesites.

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Ownership

Queen of Heaven Catholic Cemetery & Funeral Home is independently owned and operated under the auspices of the Catholic Church, distinct from the large publicly traded corporate funeral chains (such as Service Corporation International or Lapide Group). The organization opened in 1978 and describes itself as dedicated to the service of the Catholic Church, "maintained with the same reverence given to a holy shrine." It operates under the umbrella of Catholic Cemeteries & Funeral Homes, a network that includes Holy Cross, Holy Redeemer, All Souls, Calvary, and St. Francis locations across the Phoenix diocese. No corporate parent, private equity ownership, or publicly traded affiliation was identified in the available data.

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Accreditations

• BBB: BBB Accredited since April 11, 2024 (Mesa, AZ listing). No BBB rating letter grade was specified in the source data.
• Catholic Church affiliation: All services are described as performed in conformity with Catholic teaching and canon law, which functions as an informal form of doctrinal accountability for Catholic families.
• No specific state licensing data, NFDA membership, or other professional association memberships were identified in the available data.

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Conclusion

Queen of Heaven Catholic Cemetery & Funeral Home fills a specific and meaningful niche in the Phoenix metro market: a faith-integrated, independently operated provider where Catholic families can coordinate funeral services and cemetery interment under one roof, guided by staff who are familiar with — and personally connected to — Catholic traditions. The consistently praised named staff members and the 4.1/5 Google rating suggest a reliably compassionate service experience, particularly at the Holy Cross / Avondale location. The one notable concern worth raising directly with staff is how the cemetery manages new interments in relation to neighboring gravesites and their decorations. Pricing transparency is limited from publicly available sources, so families should request the General Price List early in the conversation to compare costs against other local providers before committing.