Abrazo Funeral Home and Cremation — Consumer Profile

Abrazo Funeral Home and Cremation is an independently owned, family-run funeral home in Apache Junction, AZ, distinguished by a near-perfect Google rating and a strong personal-service reputation across the East Valley. The business holds a 5.0/5 rating across 320 Google reviews and is operated by owner David Allen, who is frequently named by families in their accounts of the arrangement process. The home serves a broad service area spanning Apache Junction, Mesa, San Tan, Queen Creek, Gilbert, Chandler, Phoenix, and Globe, and offers Spanish-language services.

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Locations

Primary Location: Abrazo Funeral Home and Cremation 1075 S Idaho Rd, Unit 300 Apache Junction, AZ 85119 Phone: (480) 983-7756 Hours: Open 24 hours, 7 days a week

The facility operates from a single location in Apache Junction. No specific facility features (e.g., on-site crematory, chapel capacity) are disclosed in the available data. The provider's website notes that the home serves families across the greater East Valley and into the Phoenix metro area.

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Services

Abrazo offers a range of funeral and cremation services, as described on their website:

• Cremation — Cremation packages available; cremation FAQ section provided online
• Burial — Burial packages offered
• Ship-Out Services — Packages for transporting remains out of state or country
• Veterans Services — Dedicated veterans section covering veterans headstones and burial flags
• Pre-Planning — Online pre-arrangement form available; pre-need arrangements can be initiated and purchased online. The site also links to "Have The Talk of a Lifetime," a public awareness resource
• Grief Support Resources — The website includes grief support content, funeral etiquette guidance, and information on talking to children about death
• Bilingual Services — Spanish-language services available ("Se Habla Español")
• Obituary Tools — Online obituary writer and an email notification list for obituaries

No data is available in the provided sources confirming whether Abrazo operates an on-site crematory or owns a cemetery.

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Pricing

No General Price List (GPL) data was available for inclusion in this profile. Pricing details are not published on the Abrazo website, and no verified third-party pricing figures appeared in the available data. The Ever Loved listing may carry additional pricing information worth checking directly.

Families should request a copy of Abrazo's General Price List, which funeral homes are required by the FTC Funeral Rule to provide upon request, before or at the beginning of any arrangement discussion.

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Reviews

Abrazo carries a 5.0/5 rating from 320 Google reviewers. A Chamber of Commerce listing reflects a 4.9/5 from 222 reviewers, and BestProsInTown shows 38 additional reviews. Across platforms, the tone is consistently positive.

Dominant Positive Themes

1. Personal Attention from Named Staff Owner David Allen and staff member Sissy are cited by name in multiple reviews. Verla Montague wrote that "David made multiple visits to our home while we were planning my husband's services," and Elizabeth Allen noted that David "helped my special-needs" family member navigate the process. Jane Borja specifically credited Sissy: "Sissy was kind, compassionate, and very understanding. She took her time and explained the entire process." Staff member Cece is also mentioned by name in at least one review.

2. Attentiveness to Family Wishes Reviewers consistently describe staff going beyond standard arrangements. Mila Conkling noted that the team "asked me for my mom's favorite colors and pictures," indicating a personalized approach to memorialization.

3. Sustained Support Through and After Services Multiple reviewers note that the care they received did not end once services concluded. Verla Montague wrote that "even after the services were completed, David" continued to follow up — a detail several other reviewers echo in similar terms.

Notable Negative Reviews or Complaints

No negative reviews or complaint patterns were identified in the available data. The BBB profile does not surface any documented complaints in the data provided. Families may wish to check the BBB page directly for the most current complaint history.

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Ownership

Abrazo Funeral Home and Cremation is independently and family owned, as stated on the provider's website. The business is owned and operated by David Allen, as confirmed by a profile in the Daily Independent / Your Valley. Abrazo is not affiliated with any publicly traded funeral service corporation. No founding year or additional ownership history is available in the provided data.

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Accreditations

• BBB: Abrazo Funeral Home and Cremation is not BBB Accredited. The BBB notes an A+ rating based on length of time in business and other calculated factors, but the business has not completed the accreditation process. No documented complaints appear in the available BBB data.
• Professional Memberships / State Licensing: No information on professional association memberships or Arizona state licensing details was available in the provided data. Families may verify active licensure through the Arizona State Board of Funeral Directors and Embalmers.
• Awards: None documented in available data.

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Conclusion

Abrazo Funeral Home and Cremation occupies a solid position among independent providers in the East Valley, with a reputation built on personal, attentive service from a small, named team. The business is best suited for families who value a relationship-oriented experience and direct access to ownership during the arrangement process. The primary areas to follow up on before committing are pricing transparency — no GPL data is publicly available — and confirmation of specific facility capabilities such as whether cremation is performed on-site.